About DataCamp & the role:

DataCamp is building the future of data science education. Our students get real hands-on experience by completing self-paced, interactive data science courses from the best instructors in the world, right in the browser. In fact, over 1.8 million students around the world have completed over 80 million DataCamp exercises to date!

As DataCamp’s Director of Support, you will be responsible for ensuring the happiness of our 1.8 million students. Reporting to the VP of Customer Success, you will establish internal communication protocols to efficiently communicate user feedback data, run the day-to-day operations of the B2C customer support team, and working with product managers to help inform product design. You and your team of customer support agents will be responsible for creating delightful customer support experiences for DataCamp users to help increase satisfaction and drive retention. You and your team will investigate and find bugs, answer questions, provide advice, resolve customer concerns, and help prioritize bugs and feature requests. DataCamp is a data-driven company and we care deeply about meeting our learners’ needs, so you will collect and quantify user feedback data. You will also be responsible for designing and optimizing user-feedback collection flows and support best practices.

You’re the type of person who:

  • Has 3 years experience leading a team
  • Extremely effective communicator
  • Has excellent conflict resolution skills
  • Has exceptional written communication skills
  • Is a problem solver
  • Is highly detail oriented
  • Loves making people happy

It’s a plus if:

  • You have some coding experience
  • You have familiarity with the data science field and typical data science workflows.

Some of your key metrics will be:

  • Average response time for support tickets
  • Average resolution time for support tickets
  • Availability of user feedback data
  • DataCamp for classroom client satisfaction and engagement

What is in it for you?

  • Competitive salary and stock options at an early stage start-up
  • 100% of medical & dental insurance premiums paid
  • Flexible hours
  • International company retreats every 6 months
  • Work with a great team (everyone says this, but we’re serious—we’re pretty great)

Interested? Apply now!