About DataCamp & the role:
DataCamp is building the future of data science education. Our students get real hands-on experience by completing self-paced, interactive data science courses from the best instructors in the world, right in the browser. In fact, over 1.8 million students around the world have completed over 80 million DataCamp exercises to date!
As DataCamp’s Director of Support, you will be responsible for ensuring the happiness of our 1.8 million students. Reporting to the VP of Customer Success, you will establish internal communication protocols to efficiently communicate user feedback data, run the day-to-day operations of the B2C customer support team, and working with product managers to help inform product design. You and your team of customer support agents will be responsible for creating delightful customer support experiences for DataCamp users to help increase satisfaction and drive retention. You and your team will investigate and find bugs, answer questions, provide advice, resolve customer concerns, and help prioritize bugs and feature requests. DataCamp is a data-driven company and we care deeply about meeting our learners’ needs, so you will collect and quantify user feedback data. You will also be responsible for designing and optimizing user-feedback collection flows and support best practices.
You’re the type of person who:
It’s a plus if:
Some of your key metrics will be:
What is in it for you?