About DataCamp & the role:

DataCamp is building the future of data science education. Our students get real hands-on experience by completing self-paced, interactive data science courses from the best instructors in the world, right in the browser. In fact, over 1.3 million students around the world have completed over 80 million DataCamp exercises to date! In the last 12 months, we have started growing “DataCamp for business” and we have welcomed more than 300 corporate clients.

DataCamp has no customer success team at the moment and with over a million students and hundreds of corporate clients, that poses a real challenge or rather: a real opportunity.

As DataCamp’s VP of Customer Success, you will be responsible for building DataCamp’s Customer Success Team from the ground up. This means hiring account managers and customer support agents, running the day-to-day operations of the customer success team, establishing internal communication protocols to efficiently communicate user feedback data, and working with product managers to help inform product design. You and your team will be responsible for creating delightful customer support experiences for DataCamp clients and onboarding DataCamp enterprise clients to help increase satisfaction and drive retention.

Our ideal candidate:
  • Has at least 3-4 years of experience in a team leadership and/or customer success role

  • Has experience in an analytical role

  • Extremely effective communicator

  • Has excellent conflict resolution skills

  • Has exceptional written communication skills

  • Is a problem solver

  • Loves making people happy

It’s a plus if:
  • You have familiarity with the data science field and typical data science workflows.

Your team KPIs will include:

B2B

  • Revenue retention

  • Revenue expansion

  • Satisfaction and engagement

B2C

  • Quality of support ticket resolution as rated by users

  • Average resolution time of support tickets

  • Quality of FAQ/knowledge base as rated by users

  • Availability of user feedback data

What’s in it for you?:
  • A competitive salary (base + bonus) and stock options at an early stage start-up

  • 100% of medical & dental insurance premiums paid

  • Flexible hours

  • International company retreats every 6 months

  • Work with a great team (everyone says this, but we’re serious—we’re pretty great)

Interested? Apply now!