DataCamp is building the future of data science education. Our students get real hands-on experience by completing self-paced, interactive data science courses from the best instructors in the world, right in the browser. In fact, over 1.3 million students around the world have completed over 80 million DataCamp exercises to date! In the last 12 months, we have started growing “DataCamp for business” and we have welcomed more than 300 corporate clients.
DataCamp has no customer success team at the moment and with over a million students and hundreds of corporate clients, that poses a real challenge or rather: a real opportunity.
As DataCamp’s VP of Customer Success, you will be responsible for building DataCamp’s Customer Success Team from the ground up. This means hiring account managers and customer support agents, running the day-to-day operations of the customer success team, establishing internal communication protocols to efficiently communicate user feedback data, and working with product managers to help inform product design. You and your team will be responsible for creating delightful customer support experiences for DataCamp clients and onboarding DataCamp enterprise clients to help increase satisfaction and drive retention.
Has at least 3-4 years of experience in a team leadership and/or customer success role
Has experience in an analytical role
Extremely effective communicator
Has excellent conflict resolution skills
Has exceptional written communication skills
Is a problem solver
Loves making people happy
You have familiarity with the data science field and typical data science workflows.
Satisfaction and engagement
Quality of support ticket resolution as rated by users
Average resolution time of support tickets
Quality of FAQ/knowledge base as rated by users
Availability of user feedback data
A competitive salary (base + bonus) and stock options at an early stage start-up
100% of medical & dental insurance premiums paid
International company retreats every 6 months
Work with a great team (everyone says this, but we’re serious—we’re pretty great)