About DataCamp:

DataCamp is building the future of data science education. Our students get real hands-on experience by completing self-paced, interactive data science courses from the best instructors in the world, directly in browser. In fact, over 2 million students around the world have completed 90+ million DataCamp exercises to date! Currently, DataCamp has over 500 businesses and government entities around the world subscribing to our full course library and we will be massively scaling that number in 2018 and beyond. We want you to be a part of it!

About the Role:

The Customer Success Manager will report to the Chief Customer Officer, and is charged with helping our customers transform the way grow their data science skill sets. Customer Success at DataCamp isn’t about relationship management — it’s about understanding our customers’ organizational goals and unique challenges to help them discover how to best leverage our platform.

You’ll own and manage customer relationships to drive the value of DataCamp and ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers.

You're the Type of Person who:

  • Is driven to design success for our customers from the start. From implementation through renewal, you will guide your customer down the path of success every step of the way.
  • Advocates for and is the voice of your customer
  • Serves as a confident subject matter expert as it relates to the DataCamp platform and the data science industry as a whole
  • Has a desire to drive value for customers

Our Ideal Candidate has:

  • 2-3 years of experience as a B2B enterprise Customer Success Manager or similar
  • Experience navigating global F500 organizations
  • Ability to develop strong relationships from middle-management to the executive layer
  • A proven ability to identify and execute on expansion opportunities
  • A deep understanding customer needs and ability to translate them into achievable goals
  • Familiarity with the data science field and typical data science workflows
  • A passion for education

Some of Your Key Metrics:

  • Renewal rate
  • Expansion rate
  • Customer satisfaction

What's in it for You?

  • Competitive salary and stock options at an early stage startup
  • 100% of medical & dental insurance premiums paid
  • Flexible hours
  • International company retreats every 6 months
  • Work with a great team (everyone says this, but we’re serious—we’re pretty great)

Interested? Apply now!