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AMIYA RANJAN SARANGI

AMIYA RANJAN SARANGI

Data Product Owner

VMware

Technologies

My Portfolio Highlights

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Introduction to Data

Analytical wordsmith, crafting compelling narratives through data storytelling.

My Work

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Introduction to Statistics

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Introduction to Data Literacy

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Introduction to Data

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

VMware | Nov 2022 - Present

Data Product Owner

-> Led the implementation of business intelligence platform, providing stakeholders with real-time access to key performance metrics such as business performance, market trends, and customer behavior. -> Created and managed a team of 15 members, consisting of analysts and data scientists to develop and implement a predictive analytics model that reduced customer churn by 15% and improved customer satisfaction by 20%. -> Collaborated with cross-functional teams to identify opportunities for product improvements and drove the implementation of data-driven solutions that led to a 30% reduction in customer complaints. -> Conducted customer persona analysis, resulting in a deeper understanding of customer needs and preferences and leading to the development of targeted marketing campaigns. -> This analysis helped to identify key customer segments, which may result in a 20-30% increase in customer retention. -> Developed the customer journey maps, enabling us to identify pain points and improve the user experience, resulting in a 15% increase in customer satisfaction. -> Developed and implemented data visualization dashboards, enabling stakeholders to easily access and analyze customer persona data. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.
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VMware | Oct 2021 - Nov 2022

Data Product Lead

-> Developed and maintained strong relationships with key client stakeholders, acting as a trusted advisor and advocate for their needs. -> Worked collaboratively with cross-functional teams, including marketing, and product development, to drive customer success. -> Implemented process improvements that increased project efficiency by 25%. -> Managed end-to-end delivery of data migration and data modeling project under Customer Experience and Success team. -> Developed project plans and timelines estimates in consultation with respective projects managers, data analytics and data engineering team leads. -> Conducted project status meetings to keep leadership updated on project progress, identified issues, and proposed solutions. -> Developed and maintained project documentation including project plans, scope, requirements, and risk registers. -> Conducted data profiling and data analysis to assess data quality and identify data migration risks. -> Developed and executed data migration strategies, including data mapping, data cleansing, and data transformation. -> Created and maintained data models, and technical specifications to support project delivery. -> Provided training and mentorship to team members to ensure ongoing development and growth. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Accenture | May 2020 - Aug 2021

Team Lead

-> Led a team of 15 members including Network Engineers and Software Developers to conduct research and analysis to identify knowledge gaps and opportunities for improvement. -> Created a wide range of technical documents, such as user manuals, system specifications, process flows, and technical reports. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Cisco | Mar 2019 - Apr 2020

Data Management Project Lead

-> Designed and implemented complex data models for Customer Engagement. This resulted in a 30% increase in data accuracy and efficiency, as well as a 40% decrease in the Data Analysis phase. -> Conducted in-depth research and analysis to ensure the accuracy and effectiveness of data models. -> Collaborated with cross-functional teams including data engineers, architects, and analysts to ensure seamless integration of data models into the product. -> Developed and implemented data modeling best practices and guidelines, resulting in increased efficiency and consistency across projects. -> Created data models and visualizations for various projects, including Customer Engagement and Satisfaction. -> Conducted usability tests and gathered user feedback to improve data models and visualizations. -> Collaborated with cross-functional teams to ensure seamless integration of data models and visualizations into the product. -> Developed and maintained data models documentation and standards. -> Conducted customer persona analysis, resulting in a deeper understanding of customer needs and preferences and leading to the development of targeted marketing campaigns. -> This analysis helped to identify key customer segments, resulting in a 20% increase in customer retention. -> Developed the customer journey maps, enabling us to identify pain points and improve the user experience, resulting in a 25% increase in customer satisfaction. -> Developed and implemented data visualization dashboards, enabling stakeholders to easily access and analyze customer persona data. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Cisco | Jan 2018 - Mar 2019

Customer Portal Usage Analytics Lead

-> Analyzed usage data for various projects, including Portal Usage and Support. -> Conducted user research and usability testing to improve the customer portal experience. -> Developed and maintained analytics documentation and standards. -> Successfully implemented a data-driven approach to improving customer portal experience, resulting in a 20% increase in user engagement and a 15% decrease in support tickets. -> Analyzed customer portal usage data to identify trends and patterns, resulting in a 25% increase in user engagement and satisfaction. -> Developed and implemented data-driven strategies to optimize the customer portal experience. -> Collaborated with cross-functional teams including product managers, UX designers, Data Analysts and developers to ensure seamless integration of usage analytics into the product. -> Developed and maintained usage analytics documentation and standards. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Cisco | Nov 2016 - Dec 2017

Data Product Lead

-> Led a team of 15 members including Network Engineers, SMEs, Data Engineers and Data Analysts to conduct research and analysis to identify knowledge gaps and opportunities for improvement. -> This project increased customer satisfaction scores by 25% and reduced case resolution time by 40%. -> Collaborated with cross-functional teams to design and implement knowledge management processes and procedures. -> Developed and maintained a knowledge base to support organizational decision-making and operations. -> Conducted quality assurance checks to ensure the accuracy and completeness of the knowledge base. -> Develop and implement data management strategies to support the organization's case management processes. -> Collaborate with cross-functional teams to identify and prioritize data needs and requirements. -> Design and develop data models and reporting frameworks to improve data quality and accuracy. -> Manage data integration and migration projects, ensuring timely and accurate data transfers. -> Monitor and analyze data to identify trends, insights, and areas for improvement. -> Provide training and support to staff on data management best practices and tools. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Cisco | Jan 2016 - Nov 2016

Senior Business Analyst

-> Analyze service request data to identify trends and opportunities for improvement. -> Monitor service request metrics and provide regular reporting to management by developing and maintaining service request dashboards and reports. -> Work closely with stakeholders to understand their needs and provide insights to improve customer service. -> Use SQL and Python to extract, transform, and load data and Tableau for reporting. -> Provide training and support to other teams on data analysis tools and techniques. -> Develop and implement solutions to increase efficiency and customer satisfaction. -> Participate in service request process improvement projects. -> Collaborated with cross-functional teams, including Network Engineers, Architects, SMEs, and customer service representatives, to develop resource utilization strategies and plans. -> Develop and maintain data models. -> Facilitating Agile ceremonies such as Sprint planning, Daily Scrum, Sprint Review, and Sprint Retrospective. -> Coaching the team on Agile principles and practices, and helping them to continuously improve their processes.

Cisco | Jun 2015 - Jan 2016

Business Data Analyst

-> Received recognition for exceeding customer expectations on this project, resulting in additional projects for the business unit. -> Manage and prioritize service requests related to NIMS(Network Inventory Management Software), including network inventory monitoring and configuration. -> Utilize ticketing systems to manage and track service request status, and ensure timely resolution of service requests. -> Collaborate with cross-functional teams, such as developers, SMEs, network engineers, and customer service representatives, to resolve NIMS issues and improve service. -> Communicate effectively with customers to manage expectations and provide timely and effective resolutions to NIMS issues. -> Create technical documentation for NIMS, including user manuals, installation guides, and troubleshooting guides.

Microland Limited | Oct 2014 - Jun 2015

Business Analyst

-> Conducted resource utilization analysis: Conducted analysis on the utilization of resources such as time, materials, and equipment. This involved gathering data, analyzing trends, identifying areas for improvement, and developing recommendations to optimize resource utilization. -> Developed resource allocation plans: Developed resource allocation plans that balance demand for resources with available capacity. This involved creating models, scenarios, and simulations to test different resource allocation scenarios and optimize resource utilization. -> Analyzed resource utilization trends: Analyzed resource utilization trends over time, such as changes in demand for resources, changes in resource availability, and changes in resource productivity. This Involved using data visualization tools, statistical analysis software, and other analytical tools. -> Worked with cross-functional teams: Collaborated with cross-functional teams, including project managers, operations managers, finance managers, and data analysts, to develop resource utilization strategies and plans.

CMS IT Services | Oct 2013 - Oct 2014

Business Analyst Team Lead

-> Led a team of Software Developers, DBAs, Data Engineers and Data Analysts for a major telecommunication organization, overseeing the complete software development as well as data analysis and reporting projects to support business objectives. -> Developed data-driven strategies for the organization, resulting in increased efficiency, cost savings, and improved customer satisfaction outcomes. -> Managed projects from inception to completion, collaborating with stakeholders to ensure project deliverables were met on time and within budget. -> Mentored and trained team members, providing guidance on best practices for data analysis and reporting. -> Created dashboards and reports to communicate insights to stakeholders, resulting in improved decision-making. -> Created a wide range of technical documents, such as user manuals, system specifications, process flows, technical reports, and installation guides.

CMS IT Services | Oct 2012 - Oct 2013

Business Analyst

-> Analyzed service request data for a major telecommunications company, identifying trends and patterns that led to the development of more efficient service delivery processes. -> Created dashboards and reports to communicate insights to stakeholders, resulting in improved decision-making. -> Conducted ad-hoc analysis of service request data to support operational improvements, resulting in increased customer satisfaction. -> Collaborated with cross-functional teams to identify opportunities for improvement in service delivery.

CMS IT Services | May 2012 - Oct 2012

Technical Trainer

Providing the training on SQL, Python and Linux.

My Education

Take a look at my formal education

Master of Computer Applications (MCA), Computer Programming, Specific ApplicationsIITM ,gwalior | 2015
XII, Computer ScienceKV No3, AF Stn Nal, Bikaner | 2004

About Me

AMIYA RANJAN SARANGI

As a Data Enthusiast, I specialize in helping Data Analytics and Scientists teams to gain a deeper understanding of their data. This knowledge can then be leveraged by businesses to make strategic decisions.

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