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Adam Roesel

Data Analyst

Self | United States

Technologies

My Portfolio Highlights

My New Course

Introduction to R

Champion of data integrity, ensuring accuracy in the age of information overload.

My Work

Take a look at my latest work.

course

Understanding Machine Learning

course

Introduction to Statistics

course

Introduction to R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

JustAnswer | Jan 2021 - Jul 2023

Operational Data Analyst

• Led project teams of varying sizes and successfully managed projects through their entire lifecycle, ensuring timely completion and adherence to project objectives. • Conducted comprehensive data analyses and presented key insights to stakeholders, driving informed decision-making and process improvements across multiple departments. • Developed and implemented automated dashboards to monitor KPIs and operational metrics, streamlining data reporting and enhancing departmental efficiency. • Effectively communicated findings and actionable recommendations to stakeholders, empowering teams to take informed next steps. • Utilized advanced data visualization tools to analyze trends and patterns, enabling proactive identification of operational bottlenecks and potential risks. • Fluent in SQL
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JustAnswer | May 2013 - Jan 2021

Customer Support Supervisor / Manager

• Successfully led and coordinated teams of diverse sizes across multiple business units, including internal support, international support, and escalated support teams. • Pioneered the development and implementation of a comprehensive documentation program, resulting in increased team efficiency and heightened job satisfaction levels. • Implemented innovative project management strategies, resulting in a reduction in average project completion time and improved overall team productivity. • Conducted regular performance evaluations, provided targeted coaching, and designed customized training, leading to significant skill development and a decrease in employee turnover. • Initiated/lead successful project to reduce fraud and excessive velocity. • Initiated/lead successful project to improve overall public profile through engagement with customers and review sites. • Initiated/lead successful project to increased engagement in supplemental incentive program by 500% while lowering total cost of program by 50%

JustAnswer | May 2010 - May 2013

Customer Support Specialist / Administrator

• Proactively escalated phone and email issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. • Played a key role in benchmarking preliminary KPIs, providing valuable insights as performance targets for Business Process Outsourcing (BPO) contractors, ultimately driving improved operational outcomes. • Demonstrated exceptional initiative, taking ownership of additional responsibilities and spearheading process improvements, leading to a promotion to a higher-level role within the organization.

JustAnswer | Jun 2009 - May 2010

Community Operations Associate

• Request, process, and file identity verification information for 4k+ applicants as part of a switch in business model. • Primary POC for new community applicants and existing users switching to verified profiles.

My Education

Take a look at my formal education

Bachelor of Arts - BA in Political ScienceSan Francisco State University | 2009

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