Part of the regional team mandated to work on business transformations that improve efficiency and add more value for the customers throughout the operational network of DHL in Europe. Ongoing project: Germany Operations: Improvement in efficiency by reducing defects in shipment processing at the biggest operations facility of DHL in the world.

DHL | Jan 2022 - Dec 2022

Continuous Improvement - Europe (Process Improvement Trainee)

Part of two projects: 1. France Customs: Improvement of service and quality indicators. 2. Spain Customer Service: Improvement in efficiency through digitalization and work reallocation - 21% more claims resolved on Day 0 - 15% more complaints resolved on Day 0 - 10% more traces resolved on Day 0

DAO PropTech | Apr 2021 - Jan 2022

Product Growth Analyst

• Developed SOPs for project onboarding to reduce the lag between contract signing and commercial sales. • Conducted funnel analysis to identify and remove bottlenecks which resulted in a 233% MoM growth in closed sales deals. • Contributed towards market segmentation and targeting to develop a cohesive marketing strategy.

AIESEC | Apr 2020 - Jun 2021

Country Lead

• Led a cross-functional team of 7 individuals to manage a network of 600 members spread across 7 cities of Pakistan. • Resolved legal matters related to taxation worth $ 63,919 by setting up the legal team and crafting a roadmap towards compliance with country law. • Doubled the months of financial reserves from 14 months to 27 months by optimizing the budgets and transitioning the whole organisation towards remote working. • Achieved improvement in the approval rating of the national board by 40% through better performance management routines and swift response towards operational issues due to the COVID-19 crisis. • Reviewed the internal financial model and product pricing to ensure better mobility of around $ 127,000 funds to various business units and departments. • Revised all internal control policies to improve governance around internal audits and board functioning.

A Box Of Stories | Oct 2020 - Dec 2020

Influencer Marketing Project Lead

• Enabled around 20% more followers on all social media platforms by running an influencer marketing campaign for the Christmas season which translated to a 7% increase in sales.

AIESEC | Aug 2019 - Mar 2020

Operations Strategy Lead

Responsible for crafting and implementing strategies on a national level in alignment with strategic direction from regional and global offices. • Unlocked 42% growth in product sales by ensuring stable market expansion in 3 new cities of Pakistan by crafting and implementing a coaching model for local teams. • Improved the ratio of the number of customers per salesperson from 1:51 to 1:29 by bifurcating existing business units in 2 cities and deploying a change management model for a smooth transition. • Designed an organizational development model with indices for product development and organizational health to provide business units clarity over their growth paths.

DAO PropTech | Jun 2019 - Sep 2019

Summer Intern

• Conducted feasibility for a housing project worth $488,800 and produced a proposal which was submitted to the Government of Pakistan. • Attracted investment worth $ 70,813 by developing a proposal for a co- working space.

AIESEC | Jan 2019 - Jul 2019

Product Growth Lead

• Generated $ 11,280 worth of additional revenue and 132% relative growth through extensive sales training via both physical and virtual touchpoints. • Recognized for the highest number of sales in Asia & Pacific after India and for the 5th highest number of sales in the global sales network. • Increased customer demand for product offerings in Egypt by 124.7% through sales training for local sales representative and redesigning the marketing strategy.

OBORTUNITY | Jul 2017 - Aug 2017

HR Intern

N/A

My Education

Take a look at my formal education

National University of Sciences and Technology (NUST)

About Me

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