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Ahmed Shebeta

Ahmed Shebeta

Data Analyst

Orange Business

Technologies

My Portfolio Highlights

My New Workbook

Project - Analyzing Unicorn Companies

My New Workbook

Project - Analyzing Unicorn Companies

Navigating the Data Landscape: A Data Analyst's Quest for Clarity and Impact

My Work

Take a look at my latest work.

DataLab

Project - Analyzing Unicorn Companies

SQL
github

Olympics Dashboard

SQLPower BI
DataLab

Project - Analyzing Unicorn Companies

SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Orange Business | Apr 2022 - Present

IT Analyst

• Responsible for 64% decrease in incidents related to Microsoft Intune by guiding and providing training sessions to the ServiceDesk in troubleshooting user issues. • Developed and delivered IT training program for new hires, resulting in a 30% reduction in onboarding time and a 15% increase in productivity within the first 6 months. • Report issues, advances made, and other important information to stakeholders. • Develop test plans, test design specifications and test cases to meet business requirements and test software to ensure proper operation. • Identify risks, opportunities, faults, and areas for development within the company's IT framework. • Advise management on weak points, avenues for improvement, and risks in the company's IT infrastructure. • Contributed to the migration of the company's Office app suite on-premises IT infrastructure to the Microsoft cloud by receiving trainings and sharing it with other related IT teams, • Strategize with other key stakeholders on how to best align IT systems with company objectives. • Managed a cross-functional team of developers and analysts to deliver ready to use applications. • Develop functional specifications, scope documentation, business requirements and use case documents for software development. • Ensured that SITA incidents are worked on efficiently without any IT related disruptions and meeting the SLA set on a monthly basis. • Provide resolution of incidents (of varying complexity) and requests and ensure knowledge transfer to L1/L2 teams. • Create and present monthly report using Power BI and QlikView for Office365 service review and SITA incidents review.
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Orange Business | Dec 2019 - Mar 2022

Service Desk Specialist

• Identified user issues, diagnosing problems and delivering workable solutions via phone, email or desk • Ensured that all users issues resolved with agreed service level agreement time frames • Maintained the integral security of business networks • Logged faults and managing response times • Kept customers informed of progress during issue lifecycle and make follow- up calls or communications in a timely manner. • Managed access and assigning appropriate permissions to ensure security of information • Lead and mentored a team of Technical Support Staff in supporting internal customer and external client technologies as well as meeting and exceeding service level expectations

My Education

Take a look at my formal education

Bachelor of Engineering - BE, Computer Engineering  · (SeptemberModern Sciences and Arts University | 2019
El Alsson British International School

About Me

Ahmed Shebeta

Data Analyst passionate about turning data into actionable insights for growth. Skilled in solving complex puzzles, uncovering patterns, and driving innovation. Team player focused on collective success and data-driven solutions.

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