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Beatrix Awuah

Beatrix Awuah

Operations Coordinator

Vitality Health

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Analyze International Debt Statistics

My New Workspace

Analyzing unicorn company data

Data whisperer, turning numbers into captivating stories.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

workspace

Analyzing unicorn company data

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

CompTIA CompTIA Data + Certification

Ai Core Exploratory Data Analytics

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Vitality Health | May 2023 - Present

Operations Co-ordinator

Facilitated coordination between customer service and finance departments, delegating tasks to a customer-facing team when required to ensure prompt resolution of invoice disputes. Analysed and organised data, utilising Excel to provide invoicing insights to healthcare professionals. Addressed over 400 invoice-related queries monthly via telephone, resolving over 98% of complaints
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Tech Mahindra | Sep 2022 - Oct 2022

Technical Customer Service Advisor

Provided Technical Support to TalkTalk customers Proficient in learning new software for problem solving and troubleshooting customer queries Internal communications with other teams from across the world Explaining technical concepts to customers whilst avoiding jargon and using analogies and examples to make concepts more understandable for the customers Met KPI’s of Phone call targets as well as scored on Customer service rating by Customer Reflective learning with Quality control listening back to previous phone calls Non-scripted therefore developed strong soft skills in order to develop rapport with Customers

My Education

Take a look at my formal education

Data Analytics Programme in Ai Core | 2024
Data AnalyticsUniversity Academy 92 (UA92) | 2023
Bachelor of Science - BS, Pharmaceutical StudiesAston University | 2022
Loreto Sixth Form College | 2017

About Me

Beatrix Awuah

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