Learn Data Skills
Beta

Devin Rooney

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Intermediate SQL

My New Project

Introduction to Notebook Projects

Analytical wordsmith, crafting compelling narratives through data storytelling.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

project

Introduction to Notebook Projects

course

Intermediate SQL

project

Analyzing Students' Mental Health

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Walmart | Jan 2022 - Present

Personal Shopper

Accurately picked, packed, and processed online grocery orders, ensuring customer satisfaction with correct and timely deliveries. Monitored and maintained inventory levels for online orders, ensuring product availability and coordinating with other departments for restocking. Utilized Walmart’s online systems and handheld devices to process orders, update inventory, and communicate with team members and customers. Developed extensive knowledge of store products and promotions to make informed suggestions and improve customer shopping experiences. Provided high-quality service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience both online and in-store. Effectively managed time and prioritized tasks in a demanding environment to meet daily order fulfillment quotas and deadlines. Ensured accuracy in order picking and packing by carefully checking product quality, expiration dates, and item substitutions. Collaborated closely with a team of personal shoppers, department managers, and delivery associates to ensure smooth operations and exceptional customer service. Quickly adapted to changes in order volume and product availability, providing alternative solutions to meet customer needs.
Show More

AT&T | Jan 2021 - Jan 2022

Customer Representative

Successfully managed inbound and outbound calls to retain customers by understanding their needs, addressing concerns, and providing tailored solutions to reduce churn. Overseen complex customer issues and escalations with empathy and professionalism, achieving high first-call resolution rates and enhancing customer satisfaction. Identified opportunities to upsell and cross- sell AT&T products and services, consistently meeting or exceeding sales targets and contributing to revenue growth. Maintained up-to-date knowledge of AT&T products, services, and promotions to effectively communicate benefits and features to customers, enhancing their experience and loyalty. Demonstrated strong verbal and written communication skills, effectively conveying information and solutions to diverse customers in a clear and concise manner. Consistently met or exceeded key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and sales conversion rates. Managed multiple systems and platforms simultaneously while providing exceptional customer service, ensuring accurate information and prompt resolution of issues. Adapted to changing business needs and call volume fluctuations while maintaining a prominent level of service quality and professionalism. Collaborated with team members and supervisors to share best practices, support team goals, and foster a positive work environment. Accurately documented customer interactions and transactions in the CRM system, ensuring complete and precise records for future reference.

Dollar General | Jan 2019 - Jan 2022

Assistant Manager

Provided leadership and support across multiple Dollar General locations, ensuring consistent operations and adherence to company standards. Trained and mentored store associates and management teams to enhance performance, improve customer service, and achieve sales goals across various stores. Implemented best practices and operational procedures to streamline processes, contributing to increased productivity and reduced costs. Oversaw inventory management and replenishment, ensuring optimal stock levels and reducing shrinkage through diligent loss prevention strategies. Analyzed sales data and performance metrics across stores, identifying opportunities for growth and implementing action plans to achieve sales targets. Ensured compliance with company policies, procedures, and regulatory requirements, conducting regular audits to ensure safety and operational standards. Led special projects and initiatives for new store openings, remodels, and merchandising resets, ensuring successful execution within timelines and budget constraints. Served as a liaison between district management and store teams, effectively communicating company goals, policies, and procedures to ensure alignment and consistency.

My Education

Take a look at my formal education

High School Diploma Morrilton Sr. High School | 2019

About Me

Devin hasn't filled in a bio text

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free