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Mayowa Omoroke

Mayowa Omoroke

Certified

Outsource Global Technology Limited, Abuja

Outsource Global Technology Limited, Abuja | Nigeria

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

My New Course

Introduction to SQL

My New Project

When Was the Golden Age of Video Games?

My New Certification

Data Analyst Associate

Data-driven magician, making the impossible possible.

My Work

Take a look at my latest work.

workspace

Intermediate SQL

workspace

My workspace

certification

Data Analyst Associate

workspace

Intermediate SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Outsource Global Technology Limited – Abuja, Nigeria. | Feb 2022 - Present

Customer Service Representative

Handles 50+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant product information. Handling inbound and outbound calls. Receives an average 98% customer satisfaction rating to date, 21% higher than the company average. Handles customers’ complaints on failed transactions and escalates to the appropriate department for a swift solution. Suggest a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations Identify and assess customers’ needs to achieve satisfaction. Keep records of customer interactions, process customer accounts and file documents. Train up newer members of staff when they join. Provides feedback on the efficiency of the customer service process. Follow communication procedures, guidelines, and policies to achieve quality customer service.
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About Me

Mayowa Omoroke

Energetic and optimistic Customer Service Representative with over one year of professional experience assisting customers in solving complex issues. I am keen to support any organization and become a market leader through proven customer support

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