Learn Data Skills
Odhiambo Paul Erick

Odhiambo Paul Erick

Support Analyst

Jubilee Insurance | Nairobi, Kenya

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data virtuoso, orchestrating symphonies of information.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to Python

course

Intermediate Python

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Jubilee Insurance | Dec 2023 - Present

Service Desk Officer

* Provide timely and effective first-level technical support for hardware, software and network issues via phone, email and in-person * Log and categorize service requests and incidents in the service desk management system. * Create dashboards and monthly analytical reports for cloud services * Perform initial diagnosis and troubleshooting of technical issues and escalate complex problems to senior or specialized tech teams * Ensure compliance with corporate IT policies, procedures, and security standards * Monitor and follow up on outstanding issues to ensure timely resolution and user satisfaction * Assist in setup and configuration of new hardware and software as needed * Participate in regular audits and assessments to ensure adherence to governance standards * Create user guides
Show More

Jubilee Insurance | Dec 2022 - Dec 2023

Information Technology Intern

* Hardware troubleshooting * Software installation and configuration * User set up and first-time login * Resolve network downtimes and reconnection to VPN

ICT Authority | Feb 2021 - Apr 2021

Network Analyst

• Monitored and maintained the network and network service equipment stationed at different GOK offices located within Nairobi CBD • Took part in troubleshooting analysis of servers, workstations and associated systems • Assisted in configuring workstations hardware and software for network operation

My Education

Take a look at my formal education

Bachelor of Science - BS, Computer ScienceJomo Kenyatta University of Agriculture and Technology | 2022
Kenya Certificate of Secondary Education (KCSE) Sawagongo High School | 2015

About Me

Odhiambo Paul Erick

I am currently tacking the Data Analyst Associate courseworks at DataCamp, and available for data projects to put my gained skills into real world practice, and help organizations make informed and strategic data-driven decisions.

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free