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Olujimi Michael

Olujimi Michael

Certified

Support Worker

The Priory Group | United Kingdom

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Professional

My New Certification

Data Analyst Associate

Collaborative and skilled at transforming practices into cost-effective solutions and more efficient operations, with a keen aptitude for problem-solving.

My Work

Take a look at my latest work.

workspace

Project: Exploring London's Travel Network

workspace

A Visual History of Nobel Prize Winners

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Predict Flight Delays

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Project: Analyzing Motorcycle Part Sales

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Project: Consolidating Employee Data

workspace

The GitHub History of the Scala Language

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Professional

Data Analyst Professional

Data Analyst Associate

Data Analyst Associate

Other Certificates

DataCamp Data Analyst Associate

DataCamp Professional Data Analyst

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

The Knowledge Academy | Mar 2023 - Present

Data Analytics Trainer (Freelance)

● Facilitate training on data analytics using Excel, Python, Tableau, and others. ● Deliver comprehensive training on data analytics using Excel, Python, Tableau, and other tools. ● Provide hands-on instruction to empower professionals with data analysis skills.
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Eyowo | Jan 2021 - Dec 2021

Reconciliation and Settlement Specialist

● Streamlined daily payment and card operations, improving efficiency and accuracy. ● Enhanced customer engagement by resolving transaction disputes, resulting in a 2x increase and a 20% reduction in complaints. ● Developed solutions based on complaint analysis, leading to a 25% reduction in customer support issues and a 15% increase in satisfaction scores. ● Managed settlement, chargebacks, and reconciliation operations for various payment methods.

Renmoney | Apr 2019 - Dec 2020

Operations Senior Associate (Team Lead)

● Led and developed a team of operations analysts, achieving a 50% improvement in dispute resolution rates. ● Analyzed repayment data to inform risk, operations, and collections strategies, resulting in a 40% reduction in non-performing loans. ● Collaborated with stakeholders to create business requirements and design documents. ● Supported project implementations through User Acceptance Testing, documentation, and training. ● Implemented an operations dashboard, reducing manual reporting and improving efficiency.

Renmoney | Jul 2016 - Mar 2019

Operations Associate

● Successfully delivered automation projects, improving operational efficiency by 30%. ● Achieved over 90% accuracy in posting payments and fund transfers. ● Collaborated with engineering teams, collected product requirements, and coordinated communication with vendors. ● Managed fund transfers for loan and deposit products, ensuring accurate processing. ● Facilitated stakeholder meetings and ensured project alignment with business goals.

Renmoney | Sep 2014 - Jun 2016

Operations Analyst

• Managed bank and GL reconciliation, reducing open items by 50%. • Achieved over 90% accuracy in posting payments and fund transfers. • Authored business requirements and design specifications for system enhancements. • Generated actionable reports on unreconciled transactions and payment systems usage.

Renaissance Credit | Jul 2013 - Aug 2014

Customer Service Officer

• Interfaced with customers to provide prompt query resolution and excellent service, troubleshooting queries and complaints. • Assessed customer suitability for loans and other products, monitoring satisfaction levels. • Developed strategies to enhance customer services and ensure long-lasting business relationships. • Advised clients on appropriate products and services.

My Education

Take a look at my formal education

MSc, Artificial Intelligence and Data Science  · (September 2021 - SeptemberUniversity of Hull | 2022
BSc, EconomicsHoudegbe North American University, Benin Republic. | 2011

About Me

Olujimi Michael

Analytical and solutions-driven professional with an economics, data analytics, and artificial intelligence background. Experienced in developing, documenting, and delivering process innovations using Data and Agile principles.

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