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Olujimi Michael

Olujimi Michael

Certified

Data Analyst/Data Scientist (Open to Opportunities)

Priory Group | United Kingdom

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Professional

My New Certification

Data Analyst Associate

My New Certification

Data Analyst Professional

Collaborative and skilled at transforming practices into cost-effective solutions and more efficient operations, with a keen aptitude for problem-solving.

My Work

Take a look at my latest work.

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Project: Analyzing Motorcycle Part Sales

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Project: Exploring London's Travel Network

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A Visual History of Nobel Prize Winners

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The GitHub History of the Scala Language

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Predict Flight Delays

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Project: Consolidating Employee Data

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Project: Analyzing Motorcycle Part Sales

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Professional

Data Analyst

Associate

Other Certificates

DataCamp Data Analyst Associate

DataCamp Professional Data Analyst

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Priory Group | Sep 2023 - Present

Support Worker

• Facilitated the achievement of set milestones for adults with mental health and other disabilities. • Maintained a comprehensive record of the physical and mental health of clients. • Ensured personalised support to promote the independence and well-being of clients.
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Eyowo | Jan 2021 - Dec 2021

Reconciliation and Settlement Specialist

• Streamlined daily payment and card Ops processing, improving efficiency. • Enhanced customer engagement by resolving transaction inquiries, resulting in a 2x increase and reducing complaints by 20%. • Implemented solutions based on complaint analysis, leading to a 25% reduction in customer support issues and a 15% increase in customer satisfaction scores. • Developed processes to identify and address business risks associated with transactions and risk management. • Managed settlement, chargebacks, and reconciliation operations for various payment methods.

Renmoney | Apr 2019 - Dec 2020

Operations Senior Associate (Team Lead)

• Led and developed a team of Ops analysts, resulting in a 50% improvement in ticket closure and complaint resolution rates. • Analysed repayment transaction data to inform risk, operations, and collections strategies, leading to a 40% reduction in non-performing loan portfolio through a strategic policy review. • Collaborated with stakeholders to create business requirements and functional design documents. • Supported successful project implementations by assisting in User Acceptance Testing, documenting test cases, and providing training and knowledge management documentation. • Generated action plans, process documents, workflow, and strategic plans. • Co-designed an operations dashboard for management, eliminating the need for manual report generation by staff. • Improved customer satisfaction by reducing operational issues by 30% and drop-off rate by 40% through settlement and reconciliation, ad hoc reporting, direct debit and card-based transactions management, day-to-day operations support team, vendor relationships, and OLAs.

Renmoney | Jul 2016 - Mar 2019

Operations Associate

• Led cross-functional collaboration and stakeholder engagement to successfully deliver automation projects, resulting in a 30% improvement in operational efficiency. • Achieved over 90% accuracy in manually posting payments and unapplied funds. • Collaborated closely with the engineering team to implement new product features, enhancements, and critical defect fixes. • Collected product requirements from internal and external customers, creating detailed business and functional specifications. • Coordinated communication between functional teams and vendors to identify application issues, devise remediation strategies, and determine implementation plans. • Managed fund transfers for loan and deposit products, overseeing weekly CAD and imprest management and achieving over 90% accurate posting. • Facilitated stakeholder meetings, solicited feedback, and ensured project objectives were aligned with business goals.

Renmoney | Sep 2014 - Jun 2016

Operations Analyst

• Successfully managed bank and GL reconciliation, leading to a 50% reduction in open items. • Achieved over 90% accuracy in manually posting payments and unapplied funds. • Authored business requirements and design specifications for system enhancement using industry-standard templates. • Analysed and documented functional and business user requirements to drive application design improvements while collaborating with stakeholders. • Generated actionable reports on unreconciled transactions, customer repayment inflows, and e-payments/alternative payment systems usage, resulting in e-collection solutions and a 40% reduction in staff and operation person-hours.

Renaissance Credit | Jul 2013 - Aug 2014

Customer Service Officer

• Interfaced with customers to provide prompt and excellent service, troubleshooting queries and complaints. • Assessed customer suitability for loans and other products, monitoring satisfaction levels. • Answered customer emails and calls per company standards and timelines. • Developed strategies to enhance customer services and ensure long-lasting business relationships. • Advised clients on appropriate products and services.

My Education

Take a look at my formal education

MSc, Artificial Intelligence and Data Science  · (September 2021 - SeptemberUniversity of Hull | 2022
BSc, EconomicsHoudegbe North American University, Benin Republic. | 2011

About Me

Olujimi Michael

Analytical and solutions-driven professional with an economics, data analytics, and artificial intelligence background. Experienced in developing, documenting, and delivering process innovations using Data and Agile principles.

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