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Reshma Rathod

Reshma Rathod

Vimeo | Bengaluru


Azure Data Engineer

My Work

Take a look at my latest work.


Introduction to Relational Databases in SQL


Database Design


Intermediate SQL


Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Amazon AWS Certified Cloud Practitioner - CLF-C01

Microsoft Microsoft Certified Azure Fundamentals - AZ900

Databricks Databricks Certified Data Engineer Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Vimeo | Nov 2021 - Jun 2023

Product specialist

• Handled inquiries from clients using Zendesk and Jira addressed within the specified SLAs. • Accept ownership of customer issues reported and ensured to resolved within set SLAs. • Collaborated on fixing over 100 product bugs - raised actionable Jiras, monitored status, and conducted root cause analysis. • Handled over 500 complex accounts, billing, and troubleshooting issues for Vimeo and related platforms annually. • Built strong relationships with stakeholders to enhance overall customer experience scores by 25%. Exceeded performance goals and in key metrics like first contact resolution and case reopen rate and investigated over 50 escalated issues and served as mentor for new hires.
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Accenture | Jun 2018 - Jun 2021

Transaction Processing Associate

Served as subject matter expert for HP Aurora project, providing first-level support and troubleshooting for operational issues which reduced resolution time by 25%. • Maintained 100% green performance metrics across all regions for 4 consecutive quarters by proactively monitoring KPIs and identifying process improvements. • • Created dashboards and reports to track 15 critical performance metrics and reduce costs by 10%. Onboarded 5 new team members by developing comprehensive training plans and mentoring on processes and systems, driving a 30% increase in first-call resolutions. • • Mapping the shipment & sales of Whole sellers by using different tools like Apollo, Siebel, BMM, WQM. • Boosted customer satisfaction scores from 4.2 to 4.8 in 6 months by expertly resolving conflicts and concerns while managing client expectations.

My Education

Take a look at my formal education

Bachelor of Engineering in ElectricalVisvesvaraya Technological University | 2017

About Me

Reshma Rathod

Hello! I'm Reshma, a data enthusiast. I'm on the lookout for roles that match my skills, challenge me, and let me make a meaningful contribution. Passion for data Engineering.

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