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Rodrigo Castilho Avelino

Rodrigo Castilho Avelino

Certified

Data Analyst

Medtronic | Ontario

Technologies

Insights architect, constructing bridges between data and actionable strategies.

My Work

Take a look at my latest work.

track

Data Analyst

Power BI
certification

Data Analyst Associate

SQL
certification

SQL Associate

SQLTheory
track

Data Analyst

Power BI

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Introduction to R

My Work Experience

Where I've interned and worked during my career.

Medtronic | Feb 2020 - Present

Data Analyst

Develop business-focused dashboards and reports in PowerBI and MS Excel with key metrics and quantitative analysis to support National Sales Operations, Customer Service, Technical Support, Inside Sales, Marketing, Training & Education teams within the Diabetes Division. Analyze sales data from multiple channel sources and generate actionable insights for strategic decision-making. Track and report growth comparison metrics to identify areas of opportunity and potential risks. Monitor government assistance program submissions and report on customer subscription statistics to optimize revenue generation. Utilize SAP HANA/BW, SAP BO, SAP ICE, Snowflake, Salesforce.com, MS Excel, MS SharePoint, Oracle, SQL server, and R to gather and compile data for accurate reporting. Apply ETL techniques using PowerQuery, DAX, and SQL to create compelling visual representations of business data. Conduct in-depth analysis of service queues and agent statistics to improve customer service efficiency and performance. Report on responses to Transactional NPS surveys and analyze service complaints to enhance customer satisfaction. Perform root cause analysis on underperforming KPIs and recommend process improvements to enhance operational efficiency. Continuously improve reporting processes based on stakeholder feedback to ensure the data is actionable and aligned with business goals. Provide ad-hoc reports to meet specific business requirements and address urgent informational needs. Deliver clear and concise presentations to internal stakeholders, including managers and directors, to communicate findings and support decision- making.
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AutoCapital Canada Inc. | Apr 2019 - Jan 2020

Funding Analyst

Reporting to the Funding Manager, responsible for establishing key relationships with Dealers, reviewing, booking and funding contracts (retail and lease) from our partnered automobile dealerships. Review and verify all document information and ensure adherence to ACC credit approvals, policies, and established guidelines. Follow up with assigned dealerships to resolve pending/missing items for funding via phone, fax, and email, communicate and resolve complex contract issues. Answer incoming calls from dealers and sales team to provide customer service as needed. Provide lost/missing contract research as needed. Process any documents received, such as contracts and trailing documents. Perform all other duties as assigned.

Amazon | Oct 2018 - Dec 2018

Associate

Pick products using frequency scanners. Handle packages ranging from small envelopes to boxes. Operate carts, dollies and other moving equipment. Work in a team environment while cultivating a reputation as a multi-tasking collaborator. Meet lead-time performance targets. Maintain a safe and orderly working environment to facilitate efficient workflow.

McDonald's | Sep 2014 - Jul 2017

Crew Member

• Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills. • Prepared food items such as hamburgers, sandwiches and salads as per the established standards. • Adhered to the quality and work standards of the chain. • Assisted in the training of new staff members. • Analysed customer complaints and feedback for constant improvements. • Assisted in organizing and managing stockroom.

Self Employed, Freelance | Jan 2011 - Sep 2014

CAD Technician

Providing Drawings for Concept, Planning Application or Building Regs within the Construction Industry

DM Construtora de Obras LTDA | Oct 2009 - Nov 2010

CAD Technician

•Responsible for developing and detailing AutoCAD projects of prefabricated structures, reinforced concrete structures, architectonic projects and projects for the production of prefabricated concrete pieces.

CASSOL PRÉ-FABRICADOS LTDA | Aug 2008 - Oct 2009

CAD Technician for Quantity Surveying Department

•Responsible for the graphic representation of prefabricated structures via AutoCAD software. Communications with the client for design and approval of draft.

M. Camargo Engenharia S/C LTDA | Oct 2007 - Jul 2008

CAD Technician Intern

•Responsible for developing water and firefighting systems designs. •Detailing, piping and plumbing. Budgeting, costing and financial analysis of projects.

My Education

Take a look at my formal education

BSc (Hons) in Computing National College of Ireland | 2018
BSc in Engineering Technology, Concrete IndustryUniversidade Tecnológica Federal do Paraná | 2010

About Me

Rodrigo Castilho Avelino

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