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Selma Bellahreche

IT Support

Rivervale | UK

Technologies

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Intermediate SQL

My New Course

Joining Data in SQL

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Intermediate SQL

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Joining Data in SQL

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Brighton University Certificate of Higher Education

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My Work Experience

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Rivervale | Jun 2023 - Present

IT Support

Joined Rivervale as an IT Support Apprentice, quickly taking on expanded responsibilities. Became the primary in-house technical support, managing the entire IT framework. Here are some of my key contributions: Power BI Reporting: Developed a dynamic dashboard utilizing a comprehensive dataset detailing inbound and outbound calls within the organization. Implemented segmentation by teams and facilitated access for departmental directors to their respective dashboards. Pricing Data Analysis: Assisted the pricing team in optimizing pricing strategies by developing an Excel spreadsheet consolidating pricing data sourced from various funders. Utilized Python(Jupyter) to analyse and identify the most favourable pricing options for inclusion on the company website. Technical Oversight: Addressed a range of technical issues, from routine tasks to complex server migrations. Efficiently managed the ticketing system for prompt issue resolution. User Management: Handled approximately 150 users, both on-site and remotely. Collaborated with an external IT support partner to enhance user experiences. Strategic Collaboration: Negotiated agreements for transitioning outsourced IT services. Led the transition, implementing an upgraded phone system for the entire company. Service Optimization: Conducted negotiations for optimal terms with external service providers. Ensured seamless integration of essential features aligning with company needs. This role demanded a blend of technical proficiency, effective communication, and strategic negotiation, contributing significantly to the efficiency of Rivervale's IT infrastructure.
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My Education

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Certificate of Higher Education in Game DevelopmentBrighton University | 2022

About Me

Learning new skills with SQL and data analysis. Looking to grow.

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