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Irene Seifert

Accounting Clerk

Renown Health

Technologies

My Portfolio Highlights

My New Course

Joining Data in SQL

Data alchemist, turning data into gold with the touch of analysis.

My Work

Take a look at my latest work.

course

Intermediate SQL Queries

course

Understanding Data Science

course

Introduction to SQL

course

Analyzing Data in Spreadsheets

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Renown Health | Jul 2022 - Present

Accounting Clerk

- Cash handling and reporting (daily, weekly, and monthly) for 2 gift shops and 3 restaurants - Month end reporting to the corporate Finance team for the 5 stores - Daily and weekly managerial reporting to Retail management team - Record tracking and monthly reporting to Nursing team for courtesy programs to patient families - Weekly and monthly sales reporting to vendors - Answer vendor questions regarding vendor payments - Onboard new vendors for the stores - Process and enter vendor invoices into inventory system - Answer AP questions regarding vendor payments - Work with Retail management team and specialists regarding inventory pricing - Calculate and process monthly franchise fee payments - Help stores troubleshoot customer questions regarding payments and refunds - Miscellaneous tasks (office supply ordering, process enrollment into internal payment system, etc)
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Zazzle | Jun 2017 - Dec 2020

Royalty Accountant

- Sort and refine raw data to determine which Designers are to be paid and how much on a monthly basis. - Track and issue taxes and/or garnishments as required by state or federal tax agencies. - Review and process payments to brand partners - Compile Royalty payment data for the previous year and process data to issue tax documents to brand partners and Designers on an annual basis - Understand, process, and review and approve tax forms for international Designers and brand partners - Aid the Accounting Team in closing the books on a monthly basis. - Aid the Customer Service team in answering Royalty related questions for Designers

Zazzle | Jul 2016 - Jun 2017

Customer Support Team Lead

N/A

Zazzle | Jul 2011 - Jul 2016

Customer Support Representative

- Daily high volume phone and email support of Zazzle’s website - Teach customers how to best use the website to order items the way they want and policies to be aware of when ordering. - Troubleshoot site issues across multiple browsers - Aid customers with options when they have an issue with the item they received - Work in conjunction with customers that are not able to use work the site themselves via phone and email to create and order the items they need. - Use internal system to resolve customer issue and keep record of customer contact via email or by phone - Work with supervisors, liaisons, and production team to research and resolve customer issues. - Helped shape Zazzle’s Customer Service efforts to reach out to customers via social media platforms (Facebook, Twitter, Instagram, etc.) - Helped to maintain Zazzle’s brand voice in customer service interactions with customers via social - Helped create initial logs for tracking social media customer service efforts - Collaborating with other departments on special projects. - Training and creating training material for special projects. - Supervising small teams working on special projects.

RMP Films | Jan 2004 - Mar 2013

Producer

Worked with fellow producers and writers to develop scripts to be made. Worked with directors and various heads of departments to prepare a film to be made. Followed through with directors and editors to complete a film. Worked with directors regarding the planning and submission of films to film festivals.

Harbor Electronics | May 2010 - Jun 2011

Purchasing Clerk

- Accurately place outgoing purchase orders with vendors regarding component assembly work - Accurately place outgoing purchase orders with vendors regarding computer board creation - Place outgoing purchase orders with various vendors regarding shop supplies as needed - Work with Customer Service, the Production team, and accounting to ensure purchase orders are closed in a timely manner - Keep track of orders placed to vendors to make sure supplies are received as ordered - Run weekly and monthly reports regarding vendor performance for management

Comcast | Apr 2009 - May 2010

Customer Service Representative

I handle face to face customer service tasks, such as questions about service, products, billing, and pricing. Help customers find the product packages that fit what they want with the price they are comfortable with.

Harbor Electronics | Jan 2007 - Jan 2009

Data Entry Clerk

Data entry.

Monster Crayons | Jan 2006 - Jan 2008

Videographer

Worked as first contact for potential clients looking for wedding and other video services. Followed up with clients to book work and prepare for event dates. Worked with clients and colleagues to make sure live events were covered. Worked with clients regarding post event video and audio editing. Followed through with clients through delivery. Later oversaw scheduling and pay roll for a staff of 5-10.

YesVideo | Jan 2005 - Jan 2007

Call Center Operator

Answered questions about how to submit, pricing, and product support.

My Education

Take a look at my formal education

Associate of Arts (AA), Film/TelevisionDe Anza College | 2011

About Me

Hello! A majority of my work has been in Customer Service and was able to change direction into Accounting in 2019. Here I realized I enjoy working with data and want to combine my experience to help companies bridge business and customer experience.

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