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Steven Bellenot

Steven Bellenot

Data Scientist

West Texas A&M University | Redding, CT

Technologies

My Portfolio Highlights

My New Course

Intermediate Python for Developers

My New Course

Introduction to Python

Customer-Centric Problem Solver, Enhancing Systems and Streamlining Processes for Optimal Service.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to ChatGPT

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

TripleTen Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Optum RX (United Health Group) | Oct 2022 - Present

Customer Service Advocate

• Enhanced customer understanding of prescription benefits and order status while maintain an NPS score above 70. • Ensured accurate documentation of customer interactions by employing active listening and questioning, answering over 40 - 50 calls daily. • Streamlined communication between customers, pharmacies, and physicians, efficiently resolving prescription related issues weekly.
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Union Savings Bank - CT | Apr 2018 - Dec 2020

Retail Lending Processor

• Ensured smooth loan processing by collaborating with 4+ stakeholders, resulting in timely closures. • Maintained operational integrity by executing tasks with attention to detail, adhering to compliance protocols, and achieving a flawless record with zero adverse remarks on audits.

Union Savings Bank - CT | Oct 2016 - Mar 2018

Online Banking Support Representative

• Maintained an NPS score of 70 or higher by resolving online banking concerns, resulting in improved banking experience and enhanced customer satisfaction. • Exceed quarterly sales targets through strategic cross-selling initiatives, ensuring a seamless customer experience and consistently achieving a 96% satisfaction rating.

Savings Bank of Danbury | Sep 2012 - Sep 2016

Senior Bank Teller

• Cross sell by effectively matching customer’s needs with bank products. • Assist in closing the branch by securing account information and balancing the cash drawer. • Maintain a high degree of attention to detail while completing routine transactions quickly.

My Education

Take a look at my formal education

Computer ScienceOpen Source Society University | 2022
MS in Computer Information Systems and Business AnalyticsWest Texas A&M University | 2019
BA in EconomicsWestern Connecticut State University | 2015

About Me

Steven Bellenot

Detail-oriented professional with a background in customer service, retail lending, and online banking support. Skilled in streamlining communication, resolving issues, and enhancing customer satisfaction. Proficient in data analysis, documentation,

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