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Theo Catterall

Theo Catterall

Data Analyst

Svenska Handelsbanken

Technologies

My Portfolio Highlights

My New Project

Introduction to DataCamp Projects

My New Course

Introduction to Python

Quantitative detective, solving mysteries and uncovering truths in data.

My Work

Take a look at my latest work.

workspace

Data Manipulation with pandas

workspace

Bank Marketing

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Handelsbanken | Dec 2022 - Present

Team Leader

As a Team Leader in the Handelsbanken Digital team, I am a vital contributor to maintaining operational efficiency and enhancing the support provided to the Handelsbanken branch network through the centralisation and streamlining of non-value-added processes. With a strong focus on data analysis, my responsibilities include: - Interpreting data to inform stakeholder engagement and communication strategies - Utilizing data to drive data-driven decision-making in the coordination of testing and piloting initiatives - Analyzing performance metrics to ensure compliance with Service Level Agreements - Creating and maintaining Dynamic Management Information dashboards - Supervising and guiding team members - Delivering training and coaching to support the professional development of team members
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Handelsbanken | Feb 2022 - Dec 2022

Account Manager

As an Account Manager, I was dedicated to delivering exceptional customer service and building strong relationships with my local Bolton-based clients. With a focus on delivering value and customer satisfaction, I successfully managed a small portfolio of both personal and business customers. My expertise included conducting Annual Credit and Repayment Capacity Reviews and providing support to both the Private and Corporate Account Managers. I was confident in my ability to deliver a unique banking experience, and I was committed to helping my customers achieve their financial goals.

Handelsbanken | Jul 2020 - Feb 2022

Project Analyst

As a skilled Project Analyst, I brought hands-on experience in ensuring the successful completion of complex initiatives. As a member of the Handelsbanken Product Governance and Control team, I successfully led the coordination of the incentivized switching scheme (ISS) project, delivering results that exceeded expectations. With a focus on communication and planning, I worked closely with the branch network, business support teams, and external stakeholders (NatWest Group PLC and Banking Competition Remedies Limited) to bring the project to a successful conclusion. In addition, I supported the financial controllers with data analysis and played a key role in developing a comprehensive controls database.

Handelsbanken | Jul 2018 - Jul 2020

Customer Experience Analyst

As a customer experience analyst, I assumed the mantle of a Digital Champion and successfully optimized customer support processes. I devised innovative troubleshooting methodologies to provide seamless assistance to customers and crafted comprehensive training materials and instructional videos, resulting in the effective onboarding of new starters. With a keen eye for detail and strong data analysis skills, I extended my responsibilities by compiling and presenting management information to senior leadership, providing valuable insights, and facilitating informed decision-making. Furthermore, I successfully established a departmental contingency location in Leeds to mitigate operational risks posed by the Covid-19 pandemic and ensure business continuity.

On the Beach | Jul 2017 - Jul 2018

Sales and Customer Service Representative

As part of OnTheBeach Plc's International division, eBeach, I played a crucial role in providing excellent customer service and resolving customer complaints. With a strong focus on customer satisfaction, I was able to successfully interact with the services ombudsman and external stakeholders. Throughout my tenure, I maintained an average conversion rate of 38% in sales, demonstrating my abilities as a top performer in the team. In addition, I voluntarily extended my responsibilities by offering support to the OnTheBeach marketing team with English to Swedish translations.

My Education

Take a look at my formal education

Polhemsskolan | 2017

About Me

Theo Catterall

With a background in financial services, I have been in various positions and the roles I've enjoyed the most during this time has been those that have exposed me to data and data visualization. Therefore I'm here to learn and deepen those skills

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