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Yu-Chieh Liao

Yu-Chieh Liao

student

Monash University | Melbourne

Technologies

My Portfolio Highlights

My New Course

Data Manipulation in SQL

My New Track

Data Analyst

My New Course

Hypothesis Testing in R

Analytical conductor, harmonizing data symphonies for actionable insights.

My Work

Take a look at my latest work.

project

Hypothesis Testing with Men's and Women's Soccer Matches

RSpreadsheets
course

Introduction to R

course

Intermediate R

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Xero Xero advisor

Xero Xero Payroll

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

HYTECH S TECHNOLOGY PTY LTD

Operations Department Agent

Main duties include maintenance of trading software (MT4/MT5) and managing client data registered on the website backend. The job also involves conducting client data audits and reviewing payment methods and transaction records. I standardized and improved the email template database and implemented a standardized communication process with the customer service team. This resulted in a 50% improvement in the efficiency of customer service time. Our team collaborated with the IT department to streamline the cash-in/cash- out processes, resulting in a 30-40% improvement in operational efficiency. Additionally, I collected and reported customer payment data to assist with compliance evaluations for transaction gateway management.
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My Education

Take a look at my formal education

Master's degree, Business (specialised in Finance and risk management)澳洲蒙納許大學 | 2022
學士, 歷史學系國立政治大學 | 2017

About Me

Yu-Chieh Liao

I have always believed in the power of data and yearn to use it to uncover the core of complex problems and suggest practical and efficient approaches to solving them.

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