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Aanu Owolabi

Aanu Owolabi

Business Analyst

Capita

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Intermediate SQL

My New Course

Introduction to ChatGPT

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to ChatGPT

DataLab

Intermediate SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

APMG AgilePM

The Chartered Institute for IT BCS Business Analysis Foundation

The Chartered Institute for IT BCS Requirements Engineering

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Baxi Heating Ltd UK | Jan 2022 - Present

Customer Service and Administration Assistant

• Evaluate and address customer inquiries through a range of contact channels, including email, inbound and outbound calls, and live chat, resulting in an increase in client satisfaction. • Identify the root cause of issues by asking clients diagnostic questions and escalate to an engineer visit to address problems, place orders for parts, and share information with all accountable parties to offer effective solutions. • Promote service plans to customers to provide long-term cover and solutions and maintain good customer satisfaction and retention rates. • Identify and troubleshoot product-related difficulties to find solutions and effectively handle email correspondence from internal and external customers. • Track client complaints and respond to them within predetermined time constraints, Compile recommendations made and evaluate their viability for potential implementation.
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Wema Bank Plc. | Jan 2021 - Jan 2022

Business Analyst | Project Manager

• Successfully translated business requirements into functionality and assessed the risks, feasibility, opportunities, and business impacts of various solution options by 40%. • Effectively used the waterfall and Agile methodologies to lead end-end execution, project delivery and go-live activities of regulatory and technical project initiatives such as the organisation's customer interaction management tool (CIM). • Drafted and obtained sign-off for project documentation, including Business Requirements Documents, Business Design documents, Process Maps, Communication Plans, Risk and Issues Logs, Business Benefits Realisation Plans, and KPI reports. • Conducted user acceptance testing sessions, designed test scripts, conducted user training sessions and analysed user feedback through surveys to resolve project issues, reducing error margin by 50%. • Led projects and analysed data to identify business opportunities for improvement which led to a 125% increase in sales, and identified 50 additional metrics that align with the business strategy. • Developed customer metrics derived from the company’s business data to customise product offers, services, promotional offerings, customer satisfaction, and profitability for various segments, leading to a 200% in customer acquisitions.

Sterling Bank Plc | Jan 2018 - Jan 2021

Business Analyst

• Collaborated with stakeholders to re-engineer business processes which helped to optimise core business processes, improve performance, and operational agility, leading to improved productivity of over 60%. • Integrated BI asset into a customer relationship management task, improving service personnel's available intelligence and improved report need to over 90%. • Developed clear and strategic business KPIs before change initiations to provide overall collaboration to management's expectations across enterprise/ component projects, increasing business performance by an additional 40%. • Conducted business process analyses, identified critical issues responsible for the bank’s monthly operational expenditure and proffered solutions that resulted in a 20% increase in monthly operational cost savings across branches. • Collaborated with the data team to build project dashboards (using PowerBI) for performance management and benefits tracking on completed and ongoing projects • Facilitated daily scrum meetings to ensure the prompt delivery of project benefits, developed methods that combine benefits management with efficiency planning, performance assessment, and delivery of "value for money" to support strategic business change(s) inside the Bank.

5W1H Consults | Jan 2017 - Jan 2018

Business Finance Analyst

supervising the workflow of claims analysts and mail clerks; wrote and Optimised SQL statements to assist business intelligence practices which helped improve reporting needs. • Tested and generated feedback reports/user stories relating to the pilot phase of the new systems during the rollout stage, in collaboration with the project team to prevent disruptions of daily operations as well as to refine user experience (UX), user interface (UI) and the software’s functionality. • Conducted AS-IS and TO-BE process analysis to identify gaps and to implement effective and efficient optimisation, which improved customer satisfaction by 80%. • Maintained and created financial models, using them to recommend investments, expansion cost-cutting ideas or revenue growth streams in the organisation leading to a 30% increase in contracts.

GAAP Orphanage Foundation | Oct 2015 - Nov 2017

Project Manager

• Promoted strict adherence to the company's policies and goals, ensuring that all project team members adhere to set standards, increasing the smooth day- to-day operations of projects and annual outreaches by 50%. • Conducted business process analyses, identified critical issues responsible for the orphanage’s monthly operational expenditure and proffered solutions that resulted in a 20% increase in monthly operational cost savings across branches. • Coached and trained 15 orphans weekly at the Red Cross Society to improve English literacy level, reading and cognitive abilities, and recruited and trained over 6 volunteers for annual centre outreaches and projects.

Ondo Boys High School, Ondo State | Jan 2014 - Jan 2015

Agricultural Science Teacher (NYSC)

Conducted practical field agricultural sessions for students. Achieved 67% and 81% class average scores in the first and second terminal examinations respectively. Prepared weekly lesson notes and guide. Prepared and assessed tests and examination questions for the first, second and third terminal examinations.

Etisalat Nigeria | Jan 2013 - Jan 2013

Sim Registration Officer

Facilitated the onboarding and registration of over 200 Etisalat SIM cards in a month Facilitated the registration of old users of ETISALAT SIM cards., Facilitated the retrieval of lost SIM cards.

University of Ibadan | Jan 2011 - Jan 2012

Practical Year training program (SIWES)

Performed pre-planting, planting and post planting operations on allotted land portions using crude tools. Cultivated Corchorus olitorius from seed to harvest at UI farms Animal husbandry: fed and cared for pigs and poultry birds at Leventis Farms Osun State. Cultivated maize (Zea mays) from seed to harvest at UI farms Cultivated garlic, ginger and other spices at Nigerian Horticultural Research Institute (NIHORT). Harvested Cassava at Ile Ogbo farms, Iwo, Osun State.

Motherboard Computers | Jan 2007 - Jan 2008

Store Operations Manager

Performed administrative roles. Performed desktop publishing operations. Operated the photocopying machine. Attended to customers and registered information of computer repairs. Performed duties of a personal assistant to the business owner (Computer engineer). Managed the organization's financial and other resources.

The Rock video club, Akobo Ibadan. | Jan 2007 - Jan 2007

Store Manager

Increased patronage, rental income and product inventory Achieved 120% sales increase in less than five months. Reduced loss of video tapes by 100% Managed rentals of video tapes and compact discs (VCD) of Nigerian movies. Managed the organization's book keeping and financial account.

My Education

Take a look at my formal education

Master of Science - MS, Data ScienceCoventry University | 2023
Master of Business Administration (MBA), Advanced Artificial Intelligence & AutomationNexford University | 2021
Bachelor's Degree, Agricultural EconomicsUniversity of Ibadan | 2014

About Me

Aanu Owolabi

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