- Responsible for managing up to 60 retailers and entrusted with ensuring large feeds of product data are optimised and cleaned for use in Google Ads and Merchant Centre. - Using Javascript to build Scripts to create reports on product data for quick insights or automating tasks like email alerts for accounts within Google Ads. - Filtering, querying product data using SQL to find unique insights for analysis for further account optimisation or communicating with the retailer about such insights. - Liaising with Product Managers and Software Engineers to help build in house applications, testing for bugs and consulting for improvements before deployment. - Communicating effectively with all stakeholders to understand all queries and needs using JIRA - Leveraging my Spanish reading and writing skills when dealing with Spanish product data feeds & creating language and grammar guidelines for colleagues when dealing with Spanish retailers.

Coutts | Jan 2023 - Aug 2023

Senior Client Officer

- Competently using a database (Avaloq) to view and filter client data to meet client needs and perform exceptional client service under a fast pace scenario. - Conducting domestic and foreign payments on Avaloq – understanding how to calculate each payment. - Having in-depth product knowledge of all Coutts products and services and being confident in explaining this to customers. Using thorough listening skills to understand the client’s queries to maintain Coutts’ promise of exceptional service.

Sheffield Student Union | Sep 2021 - Jun 2023

Casual Bar and Catering Assistant

N/A

Clarks | Jul 2018 - Sep 2021

Sales Team Member

Key Responsibilities: • Receiving calls from customers regarding availability of stock and to book appointments for measurements. • Greeting customers and performing accurate foot measurements. • Responsible for making sure the shop floor was clean and tidy at all times. • Replenishing stock on the shop floor and the stock room to maintain efficiency. • Providing good customer service to help customers with their purchases. • Consistently in top sales for shoes as well as shoe care, accessories etc.

Royal Bank of Scotland Business | Jul 2016 - Jul 2016

Relationship Support Manager (Shadowing)

Key Responsibilities: • Sending emails to clients whilst under supervision. • Learning the software used by Relationship Support Manager’s that they use to operate to fulfil their client’s needs. • Receiving calls and answering queries on a daily basis from clients under supervision.

Lloyd's Pharmacy | Jul 2014 - Jul 2014

Sales Assistant (Work Experience)

Key Responsibilities: • Responsible for ordering Pharmaceutical stock through excel software without supervision • Restocking shelves from stockroom and when needed using a pricing gun to constantly check/change the price of stock • Organising patient prescriptions and putting them into a file • Provided good customer service whilst working on tills • Making sure shop floor is tidy and clean at all times

My Education

Take a look at my formal education

Master of Science - MS, Data ScienceThe University of Sheffield | 2022

Bachelor of Arts - BA, HistoryThe University of Sheffield | 2021

SpanishUniversitat Autònoma de Barcelona | 2020

Bishop Vesey's Grammar School | 2017

Bishop Vesey's Grammar School | 2015

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