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Abegail Mañalac

Abegail Mañalac

Freelancer

Upwork Inc

Technologies

My Portfolio Highlights

My New Track

Microsoft Azure Fundamentals (AZ-900)

My New Course

Introduction to Power BI

My New Course

Introduction to Python

My New Track

Microsoft Azure Fundamentals (AZ-900)

Data explorer, uncovering insights in the digital wilderness.

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

Microsoft Microsoft Azure Fundamentals (AZ-900)

Microsoft Microsoft 365 Certified: Teams Support Engineer Specialty (MS-740)

Microsoft Designing and Deploying Microsoft Exchange Server 2016 (MS-345)

Microsoft Enabling Office 365 Services (MS-347)

Microsoft Managing Office 365 Identities and Requirements (MS-346)

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Upwork Inc | Feb 2024 - Present

Alchemy Data Analytics Lead

-Led the optimization of a high-volume sign-up chatbot handling 35,000–40,000 monthly queries; improved query coverage from 40–45% to 75%, and the success rate from 89% to 98%, significantly enhancing user experience and automation ROI. -Automated repetitive tasks in the ETL pipeline using Power Automate, streamlining workflows, and reducing manual processing time. -Spearheaded the development of an automated reporting system for streamlined tracking of KPIs across departments. -Conducted comprehensive data audits to maintain high levels of data quality and integrity. -Established strong relationships with stakeholders, facilitating effective communication and collaboration. -Facilitated knowledge sharing through regular workshops and training sessions focused on best practices in data analytics methodologies.
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Upwork Inc | Jun 2023 - Aug 2024

Alchemy Data Analyst

-Extracted and validated approximately 5,000 customer queries weekly from the chatbot to identify trends and improvement opportunities; collaborated with team leads to improve chatbot settings and machine learning accuracy by contributing training data and creating self-help resolution content to increase the success rate. -Developed and published data-driven solutions to feed into the chatbot, enhancing first-contact resolution, and empowering customers through improved self-help capabilities. -Assist in analyzing the produced weekly and monthly reports using advanced Excel spreadsheet functions. -Applied statistical methods and leveraged data visualization tools (e.g., Power BI, Excel) to analyze data and deliver actionable business insights through clear and impactful reporting.

Upwork Inc | Apr 2020 - May 2024

Microsoft 365 IT Admin Support

-Delivered comprehensive support for Microsoft 365 services—including Outlook, Exchange Online, SharePoint Online, Teams, Microsoft Entra, and OneDrive—ensuring a seamless experience for both technical and non-technical users. -Guided customers through onboarding, configuration, and troubleshooting of Microsoft 365 services, resolving issues with an average satisfaction rating of over 95%. -Collaborated with cross-functional teams to escalate and resolve complex cases, reducing ticket backlog by 30%, and improving response time SLAs. -Created knowledge base articles and self-help guides, improving first-contact resolution, and empowering users to self-serve common issues. -Supported license management, account provisioning, data migration, and security configuration for Microsoft 365 tenants, ensuring compliance, and efficiency.

My Education

Take a look at my formal education

Bachelor in Science in Information TechnologyPolytechnic University of the Philippines | 2012

About Me

Abegail Mañalac

Currently focused on learning new skills to deepen my expertise in data analytics. I'm passionate about data science because it turns complex information into meaningful insights that drive smarter decisions and real-world impact.

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