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abdelrahman mamdouh

abdelrahman mamdouh

M commerce marketing Senior Specialist

Etisalat Misr

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

Data explorer, charting new territories in the realm of insights.

My Work

Take a look at my latest work.

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Introduction to SQL

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Introduction to Python

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Intermediate Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Etisalat Misr | Jan 2022 - Present

QR Operation Senior Specialist

Handle merchant registration process starting for the sales, retail or online registration requests. Follow up on merchant KYC and documentation collection plan and ensure successful delivery to operation team location. Review, edit and fix KYC issues and deliver to the partner bank on agreed plan. Support merchant activation process and handle activation issues and work on delayed activation cases. Support online merchant inquiries, ambiguous transactions and settlement related tickets. Build reports and KPIs for the registration, courier, retail and operation team performance. Lead the printing, merchant mobile application and POS logistics and activation process. Fix online merchant tickets related to account malfunction or blockage. Retain merchants and work on merchant retention program. Follow on the merchant forced/voluntary deactivation process. Handle and own the merchant experience and flows on all channels.
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Etisalat Misr | Feb 2019 - Dec 2022

M-Commerce BO Specialist

1- Complete the operation cycle for ET cash KYCs to make sure it all terms before deliver to partner Bank. 2- Handle CST request and complain related to ET Cash Service Mailbox. 3- Responsible for CST service Request and Inquiry about Etisalat Cash Service. 4- Work on our Database and analyze it to figure out the weakness point and resolve it. 5- Take the lead to support and manage many ET cash project. 6- Participate to create solutions to make service smarter.

Legal Accounting ( Sabiq Partners ) | Oct 2018 - Mar 2019

External Auditor

• Auditing at companies that are contracted with office regularly. • Dealing with government agencies to obtain (a commercial record - a tax card - …..). • Dealing with the General Authority for Investment and Free Zones to establish and amend companies. • Submit the tax return to companies in the General Tax Authority and later through the official website of the authority. • Prepare companies' budgets and examination notes for them. • Dealing with financial reports and emails received for the office.

ETISAL International Group | Jan 2018 - Jan 2019

Back Office Activation Representative

• Handle all Back Office activities and Service Request for data line • Support in operation tasks and SLA Report and Handling Time Report

ETISAL International Group | Oct 2017 - Dec 2017

Activation and Data entry Representative

• Activating the personal line of the customer after checking some data • Dealing with customer data and entering it into the company database • Handle inbound and outbound data entry calls for consumer and corporate

Baron Hotels & Resorts | Aug 2009 - Oct 2011

Waiter

• Prepare for public and private events such as weddings and meetings for associations. • Provide service to clients and attendance at events. • Providing support to other departments within the hotel or senior management. • Providing external services with the hotel, stays, celebrations in embassies and private places. • Direct dealing with customers to provide the best service.

My Education

Take a look at my formal education

Post-graduated Studies, Applied StatisticsAin Shams University | 2017
Bachelor's degree, AccountingAin Shams University | 2015
High School Diploma, literaryEl koba Secandry school | 2011

About Me

abdelrahman mamdouh

I'm active person looking forward to learning new skills to develop myself

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