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Abhilash Panicker

Abhilash Panicker

Technical Advisor

Microsoft

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Workbook

Investigating Netflix Movies and Guest Stars in The Office

Analytical storyteller, weaving captivating narratives with the threads of data.

My Work

Take a look at my latest work.

course

Introduction to Python

course

Intermediate Python

DataLab

Investigating Netflix Movies and Guest Stars in The Office

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Microsoft | Nov 2019 - Present

Partner Technical Advisor

• Set-up a geographically dispersed team of 17 engineers, 3 Technical Leads for diverse customer base across 2 continents speaking multiple languages. • Upskilling Engineers on Azure DevOps and GitHub for CI/CD operations, Custom code debugging, Web API issues. • Data driven analysis in support topics for increased focus to reduce escalations from Tier 1 team by 11%. • Implemented (high skill SME team)internal Tier 2 at Partner location working exclusively working on Strategic , Escalations and Premier volumes enabling the team to take 60% of the volume. • Advocate and deliver the needs of the operations and enabling processes like agent quality, compliance, tools, training creation/delivery management, etc. for vendor teams to help reduce escalations. • Bug tracking portal for customers to track their bug status and get email alert when released resulting in 100% improvement in case closure on bug cases.
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Microsoft | Nov 2016 - Nov 2019

Support Engineer

N/A

Wipro Limited | May 2014 - Oct 2016

Technical Consultant

• Technical Lead for Microsoft Dynamics CRM (Cloud operations) • Developing SQL scripts to mitigate issues resulting in reduction of Customer Pain time by 2% • Reduced the number of escalations to Tier 2 to 0.25% from 4% by actively identifying escalation triggers. • Model and coach, the team to customer focused team achieving Days to Solution of 1.4 days an improvement from historical 7 days. • Improvement in solution time by 37% leveraging Tier 2 to create focus SME for each topic.

IKS Health | Mar 2013 - Apr 2014

Technical Associate

• Data Engineer for new client entity: Physiotherapy Associates, US that consists of 700 clinics. • Built Minimum Viable Product (MVP) from inception through to productization for the clients spanning across 3 projects. • Product Documentation for end users to have 100% adoption of the product. • Built v1 product for the following:  Storekeeper: Inventory data stored in SQL DB with access based on authentication  Appointment Scheduler: App to schedule appointments to clinics for patients with API endpoints to allow future integrations.  Database Unification: Migrated legacy data stored in MS SQL, MySQL and Excel sheet of almost 700 clinics to the new parent entity’s database.

Sitel | Jul 2011 - Mar 2013

Associate

• Support Engineer for Microsoft SQL paid support. • Develop scripts, perform database support activities, and conduct performance tuning as part of troubleshooting with 87% CSAT.

FinaFrontier | Jan 2008 - Jan 2010

Proprietor

CRM and ERP solution to small and medium enterprises in India. Bootstrapped business with 4000 INR Interacted with business in Mumbai, Jalna, Aurangabad MIDCs The business was sold after nearly 2 years for 5 lakhs. (This was before the rise of high bandwidth cheap Internet and cheap smartphones. Selling software through CD/DVD did not work well due to piracy)

My Education

Take a look at my formal education

Post Graduate Program in Artificial Intelligence and Machine Learning, Machine LearningTexas McCombs School of Business | 2024
Master of Science - MS, Data ScienceUniversity of Colorado Boulder | 2024
Advanced Certification in Software Engineering for Cloud, Blockchain & IoT Indian Institute of Technology, Madras | 2023
Indian Institute of Technology, Roorkee
Jaipur National University

About Me

Abhilash Panicker

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