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austin dunbar

Analyst

thomp

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Champion of data ethics, navigating the fine line between insights and privacy.

My Work

Take a look at my latest work.

project

Introduction to Notebook Projects

course

Introduction to SQL

course

Intermediate SQL

project

Introduction to Notebook Projects

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Waymo | Jan 2022 - Apr 2023

Software operator

• Operate and monitor software systems to ensure their smooth and efficient operation. • Follow standard operating procedures to start up, shut down, and maintain software applications. • Monitor system performance and respond to alerts and notifications in a timely manner. • Identify and troubleshoot software issues and take appropriate action to resolve them. • Collaborate with software developers and technical support teams to diagnose and resolve complex technical problems. • Perform routine system maintenance tasks, such as software updates and patches. • Maintain accurate records of system performance, maintenance activities, and incident reports. • Provide technical support and assistance to end users, responding to inquiries and resolving software-related issues.
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Quicken Loans | Jun 2020 - Nov 2021

Payoff specialist

• Review loan files and documentation to determine outstanding balances and payoff amounts. • Communicate with borrowers, lenders, and internal stakeholders to obtain necessary information and documentation for payoff processing. • Calculate accurate payoff amounts, including principal, interest, fees, and any other applicable charges. • Coordinate with lenders to verify payoff amounts and obtain necessary release documentation. • Ensure timely and accurate processing of payoff requests and financial transactions. • Prepare and send payoff statements to borrowers, providing clear and concise information regarding outstanding balances and payment instructions.

Cintas | Dec 2019 - May 2020

Sales Service Representative

• Serve as the main contact for customer inquiries, providing timely and accurate information about our products or services. • Actively listen to customers, understand their needs, and offer appropriate solutions to maximize customer satisfaction. • Build and maintain positive relationships with customers, fostering loyalty and long-term partnerships. • Receive and process customer orders accurately and efficiently, ensuring prompt fulfillment and timely delivery. • Collaborate with the sales team to generate quotes, prepare sales materials, and support sales activities. • Identify upselling or cross-selling opportunities to maximize revenue and enhance the customer experience.

Buffalo Wild Wings | Jun 2019 - Dec 2019

Server

• Welcome guests to the establishment and provide them with a warm and friendly greeting. • Assist guests in selecting menu items and provide recommendations based on their preferences. • Take accurate orders and communicate them promptly to the kitchen staff. • Serve food and beverages to guests in a timely and professional manner. • Anticipate and fulfill guests' needs throughout their dining experience. • Respond to customer inquiries, resolve complaints, and ensure overall customer satisfaction.

Marvin | Jun 2019 - Dec 2019

Production Associate

• Follow detailed instructions and production guidelines to assemble components and products accurately. • Operate machinery and equipment necessary for the assembly process, adhering to safety protocols and maintaining cleanliness. • Inspect finished products to ensure they meet quality standards and make necessary adjustments or repairs as needed. • Collaborate with team members to achieve production targets and ensure smooth workflow. • Conduct regular quality checks during the production process to identify any defects or deviations from specifications. • Report any quality issues or concerns to supervisors and work collaboratively to implement corrective actions. • Maintain accurate records of inspections, test results, and production data.

Wild Bill's Sports Saloon - Premier Hospitality | May 2018 - Mar 2019

Food Server

• Greet and welcome guests with a warm and friendly demeanor. • Assist guests in making menu selections, provide recommendations, and answer any questions they may have. • Take accurate food and beverage orders from guests, ensuring attention to specific dietary requirements or special requests. • Serve food and beverages promptly and accurately, maintaining a high level of attentiveness to guest needs. • Check in with guests during their meals to ensure satisfaction and address any additional requests or concerns. • Process guest payments accurately and efficiently, handling cash, credit cards, and other forms of payment.

Finish Line | Feb 2017 - Feb 2018

Seller

digital channels. • Build rapport with customers, understand their needs, and provide tailored product or service recommendations. • Demonstrate product features, explain benefits, and answer questions to showcase the value proposition. • Utilize persuasive selling techniques to encourage customers to make purchases. • Provide excellent customer service throughout the sales process, ensuring customer satisfaction and fostering long-term relationships. • Develop a deep understanding of our products or services, including key features, competitive advantages, and pricing. • Stay up to date with industry trends and product updates to effectively communicate value to customers.

My Education

Take a look at my formal education

Master of Science - MS, Computer/Information Technology Administration and ManagementGrand Canyon University | 2021
Bachelor of Applied Science - BASc, Computer and Information Sciences and Support ServicesValley City State University | 2019
Associate of Arts - AA, Liberal Arts and Sciences/Liberal StudiesMilwaukee Area Technical College | 2016

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