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Albert Shamir Galvá De Jesús

Albert Shamir Galvá De Jesús

HR Data Analyst

KORE Wireless | Santo Domingo, República Dominicana

Technologies

My Portfolio Highlights

My New Course

PostgreSQL Summary Stats and Window Functions

My New Course

Functions for Manipulating Data in PostgreSQL

My New Course

Analysis in Excel

My New Course

PostgreSQL Summary Stats and Window Functions

Data advocate, championing the power of information for positive change.

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

KORE | Jun 2024 - Present

HR Data Analyst

Leveraging data analysis skills, I contribute to a streamlined and data-driven HR function at KORE Wireless. My core responsibilities include: * Maintaining global employee data accuracy and integrity within the ADP Workforce system. * Generating insightful reports that analyze overtime and vacation trends, enabling informed decision-making for HR leadership. * Overseeing the onboarding process for new hires, ensuring a smooth and positive integration into the company. In this role, I play a critical part in bridging the gap between HR operations and data-driven insights, ultimately supporting a positive employee experience.
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Sourcefit | Mar 2024 - Jun 2024

Medical Billing Agent

N/A

National Debt Relief, LLC | Sep 2023 - Jan 2024

Operations Analyst

Assist Operations Manager with managing timeline, communication, and deliverables of active projects within the department.  Develop analytical tools/reports/dashboards and analyze data to discover trends within the department’s operations and agent KPIs using Excel. Use data-based insights to produce actionable business recommendations.  Work directly with the Operations Manager to create weekly and monthly report for department performance; continually track progress on metrics and identify trends/outliers.

National Debt Relief, LLC | Mar 2023 - Sep 2023

Client Success Specialist

Client Communication and Support: Provide excellent customer service via E-mail, SMS, and chat. Answer client questions and address concerns related to the debt settlement program. Proactively anticipate client needs and offer guidance to ensure successful program completion. Build positive rapport with clients and maintain a compassionate and helpful demeanor. Document client interactions clearly and concisely. Account Management and Documentation: Review and process client documents, including legal documentation for clients in litigation. Upload client-provided documentation to the appropriate internal systems. Utilize Salesforce or other CRM software to manage client communication and track progress. Review and obtain settlement approvals from clients. Escalate complex issues or concerns to team leaders or other departments as needed. Compliance and Quality Assurance: Maintain a high level of accuracy and professionalism in all communication. Adhere to company policies, procedures, and productivity standards.

Compassion International | May 2022 - Feb 2023

Sponsor Donor Support - Letters Translator

My main tasks are related to evaluate the Letters between the sponsors and participants/beneficiaries and translate it from the native language of one to another.

Black Birch Group | Nov 2022 - Dec 2022

Data Entry Analyst

My responsibilities in this position are related to: Enter personal customer information into databases as collected upon forms or spreadsheets. Review all data for errors and report unusual findings to management. Collect and determine completed of all information before entering data into software programs. Work following privacy guidelines as dictated by state and federal law. Generate weekly and monthly reports regarding sales information or areas to be improved upon. Ensure proper updates of required software and train new employees as needed on company processes.

Thryv | Aug 2022 - Sep 2022

Sr. Service Specialist I

N/A

AloricaDR | Dec 2021 - Feb 2022

Customer Service - Chat Support

enhance the experience of the customers, providing the right information and help with any kind of inquiries related to their services, and make sure they're enjoying the full experience of the products and services we offer to them.

FH DOMINICANA | Feb 2021 - Apr 2021

Administrative Office Assistant

My assignments in this position consist of updating the supplier database, either by acquiring new suppliers and managing the filling in of the documents required to enter them in the system or by requesting the filling of the forms and documents of suppliers already existing in the system. In the same way, request quotes to carry out purchasing processes as required by the department in cases of urgency.

FH DOMINICANA | Sep 2020 - Dec 2020

Administrative Office Assistant

This time my assignments were to digitize all information related to the institution providers registered in physical forms. In the same way, create a database to work with suppliers in a more efficient and organized way, and evaluate their status, that is, if the documents to validate their status as a supplier were complete or up-todate, or not.

FH DOMINICANA | Feb 2020 - Apr 2020

Human Resources Internship

During this process my main task was to organize the files of the employees, and to simplify the management of the main file.

ObjectLink | Nov 2019 - Jan 2020

Junior Software Developer

This time I collaborated in the assignments of evaluating the code of the web pages for internal surveys, and correcting the errors in it.

FH DOMINICANA | Sep 2019 - Oct 2019

Monitoring and Evaluation Intern

My general assignments during this experience were to organize the information from the database of the communities with which the institution works.

Scotiabank | Feb 2018 - Jul 2018

Collateral Clerk

During this work experience I developed in the management of loan guarantees. Among my responsibilities in the position were the following: -Receive loan guarantees and related documents. -Verify and confirm that the corresponding documents were free of errors. -Register them in the Scotiabank systems. -Elaborate reports of the processed documents. -File the documents received in the respective files of the clients. Among the achievements obtained during my work experience were the following: -Participate in the reorganization and search operations of the physical files. -Organize the files and physical files in their best state. -Collaborate with the processes of other departments. -Improve the original processes established in the departments.

Asociación Popular de Ahorros y Préstamos | Sep 2015 - Dec 2015

Rotativo (Soporte Técnico, Validador De Documentos, Gestor De Cobros, Servicio Al Cliente)

This 3-month process was an internship in which I was allowed to rotate in various departments of the Popular Savings and Loan Association (APAP), and I was able to collaborate in all general areas of the bank, giving me extensive knowledge of how financial institutions are managed.

My Education

Take a look at my formal education

Electronic and Communications Engineering, Administración de sistemas informáticos en redInstituto Tecnológico de Santo Domingo | 2018
Professional Computing Technician, Programación informática, generalPolitécnico Manuel Del Cabral Fe Y Alegría | 2015

About Me

Albert Shamir Galvá De Jesús

I'm passionate about data analitycs and how the application of it can enhance the processes in the science, and tech industry.

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