Intensive full-time, nine month software development bootcamp focusing on Java software engineering using AWS technologies. The program culminates in a web based capstone project designed to emulate working on a real world team, using Agile values with the Scrum framework. ● Daily hands-on application of computer science concepts, including algorithms, data structures, and object oriented programming with Java via group and individual projects. ● Created and modified backend server side software in Java modeling real world problems. ● Regular use of Git & GitHub for source code/version control, creating and reviewing pull requests, resolving merge conflicts, using project boards and issue tracking. ● Direct experience building and debugging software applications using AWS services like CloudFormation, CloudWatch, DynamoDB, Lambda, RDS, S3, and SAM. ● Solution Design: regular use of PlantUML to design new and document existing software. ● Practiced testing with the JUnit and Mockito testing frameworks. ● Implemented dependency injection with the Dagger framework.

First Horizon Bank | Aug 2018 - Present

Remote Technical Support

I currently act as a Tier 2 support technician. I work on assessing and prioritizing tickets as they come into our queue. That could be replacing and setting up new hardware. Troubleshooting higher level issues beyond basic Help Desk. Work with multiple teams across our IT departments to get assistance when it is beyond our department.

Systems & Methods | Sep 2012 - Jun 2018

LAN Admin

Oversee day to day operations for our local area network. This includes: file transfers, connectivity, security, and availability. I also act as local IT support for my facility in regards to computers, phones, or software related issues.

FedEx Office | Mar 2007 - Aug 2012

Customer Service Coordinator

Work directly with customers using consultative skills to provide them a complete solution to all their printing needs. I also place the weekly retail order for the center. In addition to I help resolve or fix all computer related issues when we need something resolved immediately.

Hughes Supply | Mar 2006 - Aug 2006

Inside Sales

Set up and enter orders from customers for delivery Meet with customers concerning plumbing needs

Lowe's Home Improvement | Mar 2003 - Mar 2006

Flooring Specialist

N/A

Lowes Home Improvement | Mar 2003 - Mar 2006

Customer Service Associate

Stocked and faced shelves Assisted other departments for coverage needs Used forklifts to put away stock as well as load customer vehicles

Lowes Home Improvement | Mar 2003 - Mar 2006

Plumbing Department Manager

Performed weekly cycle counts for inventory Mentored all team members and provided various learning opportunities Responsible for schedules within the department Resolved customer issues within a timely and professional manner Ordered all products as needed to fill inventory Flooring & Plumbing Specialist Leadership role when Department Manager was absent Assisted customers in selecting stock or special order material Worked with installers before/after each job to ensure each customers project was completed Performed home inspections in case of quality issues Chairman on the Lowe's Hero's Project Top Salesman in the District and Region

Dell Computers | Sep 2000 - Jan 2003

Production Technician

Assembled systems per build instructions Helped with diagnostics if a system failed a quality check Connected completed systems to the burn racks to begin installing software Held numerous production records for most systems built in an hour

My Education

Take a look at my formal education

Computer Software EngineeringNashville Software School | 2023

Associate of Science, Information TechnologyKaplan University | 2013

About Me

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