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Alvaro Marcano

Alvaro Marcano

Senior Operations executive

Stuart Delivery LTD

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Introduction to DataCamp Projects

My New Track

SQL Fundamentals

Data maestro, conducting the symphony of insights with analytical expertise.

My Work

Take a look at my latest work.

course

Introduction to SQL

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Intermediate SQL

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Joining Data in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Stuart | Jan 2023 - Present

Uk Quality Senior Operations Executive

- Drive operational excellence by defining metrics and Key Performance Indicators (KPIs) to measure performance and ensure continuous improvement. - Develop and enhance tools and processes to optimise operational efficiency and effectiveness. - Create comprehensive process documentation to streamline operations and ensure consistency. - Lead and deliver medium to large-scale projects, effectively managing resources and timelines to achieve project objectives. - Foster a collaborative work environment, actively promoting teamwork and knowledge sharing among team members. - Mentor and coach team members, providing guidance and support to enhance their skills and professional development. - Analyse data and generate actionable insights to make informed business decisions and drive performance improvements. - Proactively identify areas for process improvement, propose innovative solutions, and lead the implementation of process enhancements. - Led workshops on quality processes and procedures to ensure adherence and consistency across the team. - Monitor industry trends and best practices, continuously seeking opportunities to enhance operational strategies and methodologies.
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Stuart | Apr 2022 - Jan 2023

UK Quality Operations Executive

- Investigated potential fraud activity, employing analytical skills to identify fraudulent patterns and behaviours. - Proposed improvements and actively participated in the implementation and execution of preventative fraud projects. - Utilised Google Sheets and Tableau to create and develop tools for tracking and executing fraud investigations, increasing efficiency and accuracy. - Collaborated closely with cross-functional teams to ensure alignment and effectiveness in fraud prevention efforts. - Developed and implemented process enhancements to optimise efficiency and streamline operations. - Actively contributed to project planning and execution, leading medium-scale projects to successful completion. - Maintained up-to-date knowledge of industry regulations and best practices related to quality operations. - Demonstrated a strong commitment to continuous learning, actively seeking opportunities to expand knowledge and skills in quality management and operations.

Stuart | Aug 2021 - Apr 2022

Junior Fleet Executive

- Led the onboarding process for couriers across multiple areas in the Midlands, ensuring smooth and efficient integration into the fleet. - Provided valuable insights on the driver sign-up journey and recommended improvements to enhance general fleet management processes. - Worked closely with the Courier Operations team to streamline driver onboarding procedures. - Took responsibility for City Ops fleet interaction and engagement, establishing strong relationships with partners and addressing their concerns promptly. - Improved courier virtual engagement format and issue tracking and resolution tools, enhancing communication and problem-solving efficiency. - Collaborated with cross-functional teams to align processes and improve overall fleet performance. - Demonstrated a proactive approach to learning, constantly seeking new opportunities to expand knowledge and enhance expertise in fleet management.

FM Outsource | Oct 2020 - Mar 2021

Monica Vinader Operator/Supervisor

- Served as the primary point of contact between the client and the Customer Service Team, ensuring smooth communication and effective resolution of inquiries and issues. - Tracked key performance indicators (KPIs) to assess team performance, identified areas for development, and provided hands-on training and shadowing for new advisors. - Ensured compliance with customer service norms and client procedures, maintaining high-quality service standards. - Provided clear leadership and direction for individuals and the team, fostering a positive and motivated work environment. - Resolved phone call, email, and chat inquiries and issues from customers, including order tracking, backorders, pending orders, and damaged or defective products, ensuring customer satisfaction. - Kept up to date with product knowledge and promotions to provide accurate and timely information to customers. - Escalated complex or challenging cases to appropriate departments for further resolution. - Demonstrated strong problem-solving skills, resolving customer inquiries effectively and efficiently.

British Airways | Oct 2018 - Oct 2020

Cabin Crew

- Briefing on relevant passenger information and understanding areas of responsibility. - Checking and reporting the presence and condition of emergency equipment. - Demonstrating emergency equipment and safety procedures, as well as ensuring the provision of the same to the relevant passengers. - Coordinating the service, understanding the menu options along with food allergens and available beverages. - Mentoring new entrant peers through shadowing, reporting to the senior cabin crew member, providing motivational and developmental feedback. - Listening and finding solutions to problems on board in an effective manner to ensure customer satisfaction. - Initiating and taking part in the fire as well as medical drills.

Deliveroo | Apr 2016 - Sep 2016

Onboarding Operations

- Worked closely with the Account Management Team to onboard new clients, ensuring a seamless and efficient process. - Provided technical assistance and support to partners and colleagues across the company, addressing their needs and inquiries. - Coordinated equipment delivery to restaurant locations, managing logistics and adapting to last-minute changes. - Scheduled and facilitated installation appointments, ensuring timely and successful setup for partners. - Conducted Deliveroo software and hardware operation training for new partner staff, equipping them with the necessary skills for successful operations. - Collaborated with cross-functional teams to align onboarding procedures and ensure a cohesive experience for partners. - Actively sought feedback from partners to identify areas for improvement and implemented solutions accordingly.

About Me

Alvaro Marcano

Results-driven and data-oriented professional with a strong focus on analysing data, setting measurable KPIs, and driving continuous improvement. Capable of effectively managing and collaborating with teams to create a structured and productive work

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