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Amber Sethi

Amber Sethi

BI Analyst

Saint-Gobain | Ontario

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Intermediate SQL

My New Course

Case Study: HR Analytics in Power BI

My New Track

Data Analyst

Data guru, harnessing the power of information for actionable insights.

My Work

Take a look at my latest work.

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Analysis-Projects-GBC-B412-/Capstone.ipynb at main · Amber052829/Analysis-Projects-GBC-B412- · GitHub

Python
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Analysis-Projects-GBC-B412-/Multiple linear regression.ipynb at main · Amber052829/Analysis-Projects-GBC-B412- · GitHub

Python
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Analysis-Projects-GBC-B412-/DMA_MuseumProject_April10.ipynb at main · Amber052829/Analysis-Projects-GBC-B412- · GitHub

Python
notebook

Analysis-Projects-GBC-B412-/Capstone.ipynb at main · Amber052829/Analysis-Projects-GBC-B412- · GitHub

Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

ICTC Cloud Computing Micro-Credential

Microsoft Microsoft Applied Skills: Create and manage automated processes by using Power Automate

Microsoft Power BI Data Analyst Associate- PL300

Microsoft Azure AI Fundamentals - AI900

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Introduction to DAX in Power BI

My Work Experience

Where I've interned and worked during my career.

Saint-Gobain | Jun 2024 - Present

Software Application Specialist/ BI Analyst

• Maintaining production analysis suite; running reports for incomplete orders, precog error reports, error reports, order hold reports and specialty glass report; resulting in significant reduction in order errors. • Executing and generating month-end reports for two plants as a whole; 'Accounting' and 'Parts' reports; leading to a 10% cost savings. • Assisting production team by ensuring proper flow of information between order systems and ERP production software, yielding 100% data accuracy and enabling informed decision-making. • Managing WTS improvement projects and testing including weekly, monthly and yearly updates; resulting in decreased production time. • Acting as the primary Help Desk for CPQ, and for windows related questions. • Utilizing Oracle BI for preparing reports and analysis; Assisting in designing and developing reports, dashboards, and visualizations using Oracle BI tools to present actionable insights; Presenting findings and insights to relevant stakeholders. • Applying SQL queries using SSMS to provide analysis and reports to different departments based on the requests received. • Facilitating the migration from Kaycan to the SG network and the migration of WTS Tools to the SG network, ensuring smooth transitions and minimal disruptions. • Providing basic user support for the ERP system, answering questions and resolving minor issues.
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Saint-Gobain | Aug 2023 - Jun 2024

User Site Support Analyst Level 2/ Business Systems Analyst(Contract)

• Served as the first point of escalation for the ITSM vendor and users; resolving 75% of tickets within 24 hours and 100% within SLA. • Performed on-demand analyses used in business decision-making. • Educated business users responsible for managing and operating business processes (Cx facing tool- CenterPoint, Backend tool- MasterPoint); increasing user proficiency. • Monitored, measured, and proposed solutions to improve process performance. • Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommended and implemented corrective solutions, including offsite repair for remote users if needed. • Installed, configured, tested, maintained, monitored, and troubleshooted end-user workstations and related hardware and software to deliver required desktop service levels; ensuring 99% uptime. • Assessed the need for and implemented performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, etc; maintaining and increasing system performance. • Kept abreast of all new Security changes both from clients and outside vendors. • Assisted with management and enforcement of IT Security policies and standards established by the client; ensuring 100% compliance. • Ensured that customer needs were taken into account in line with the strategy defined and assured all deadlines are met within project timelines. • Handled customer complaints, provided appropriate solutions and alternatives within the time limits; and followed up to ensure the resolution. • Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Robertson Electric Wholesale 2008 Ltd. | Feb 2023 - Jun 2023

IT Support Specialist

• Provided end-to-end IT support to users, resolving hardware, software, and network issues promptly; ensuring minimal downtime and high user satisfaction. • Conducted seamless user onboarding and offboarding processes, ensuring smooth transitions; including training to new hires. • Executed PowerShell and Python scripting for automation tasks and utilized POSTMAN API for integrations; reducing manual effort by 25% and increasing efficiency by 15%. • Employed MDT for imaging machines and managed handhelds and phones using SOTI-MDM; ensuring 100% device compliance. • Implemented Snipe-IT for efficient asset management and tracking/ previously manged using Excel; reducing asset tracking errors by 70%. • Automated the New Hire process with Power Automate, enhancing onboarding efficiency and reducing the timeframe and message trails to at least 50%. • Developed and deployed a ChatGPT bot for the IT team on MS Teams channel, improving communication. • Managed ticket workflows effectively using Freshdesk for incident tracking and resolution. • Conducted simulated phishing attacks on Microsoft 365 Defender to enhance user awareness and security; enhancing user awareness by atleast 30% and reducing successful phishing attempts by 25%. • Maintained detailed technical documentation, troubleshooting guides, and KB articles on Confluence. • Participated in ongoing training to stay updated on emerging technologies and industry best practices. • Actively engaged in knowledge sharing within the IT team, fostering a collaborative work environment.

Navisite | Jun 2019 - Dec 2020

IT Support Engineer

• Delivered comprehensive IT support, ranging from basic to advanced, to all organizational users, and incident and change management (ITIL, ITSM). • Procured and assisted with setup of over 500 desktops, laptops and accessories, and mobile devices, ensuring compliance with organizational standards and security protocols. • Applied hands-on expertise in managing O365 and GSuite, including successfully leading migrations from GSuite to O365 (ClckWrk to RDX) and O365 to O365 (NaviSite to RDX rebranding under NaviSite); achieving 99% uptime during transitions. • Executed the build and deployment of laptops and machines, utilizing Image Deployment techniques via MDT Server, PXE-Boot (solo project), and Smart-Deploy; reducing deployment time by 40% and achieving 95% success rate in first-time deployments. • Administered MS Exchange through the Exchange Admin Centre, demonstrated proficiency in Powershell Scripting, and managed patching for Exchange Online, OneDrive, and SharePoint. • Demonstrated competence in AWS Management Console, VmWare vSphere, and Proofpoint | Remote support for Windows, MacOS, Linux, RHEL systems; managing and supporting over 100 VMs and over 1000 end-points. • Analyzed ITSM ticketing data using PowerBI, contributing to data-driven decision-making processes.

My Education

Take a look at my formal education

Ontario College Certificate/ Advanced Diploma in Digital Media MarketingGeorge Brown College | 2022
Ontario College Certificate/ Advanced Diploma in Analytics for Business Decision Making/ Data and Business AnalyticsGeorge Brown College | 2021
B.Tech in Computer Science and EngineeringSRM University | 2019

About Me

Amber Sethi

Highly motivated and detail-oriented graduate with a strong business and data analysis foundation. Committed to utilizing data to drive strategic insights and optimize business processes. Seeking an entry-level position as a Business/Data Analyst.

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