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Austin Pierce

Austin Pierce

Senior Consultant

ThinkTek | Arlington, VA

Technologies

My Portfolio Highlights

My New Track

Data Literacy Professional

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Track

Data Literacy Professional

Curious explorer of data landscapes, seeking hidden treasures.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Understanding ChatGPT

course

Understanding Artificial Intelligence

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Scaled Agile Certified SAFe 5 Advanced Scrum Master

Project Management Institute Certified Associate in Project Management

ServiceNow ServiceNow Certified System Administrator

Kanban University Team Kanban Practitioner

Value Added 616 Lean Six Sigma Green Belt

ICAgile ICAgile Certified Professional

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Introduction to Power BI

My Work Experience

Where I've interned and worked during my career.

ThinkTek | Apr 2024 - Present

Senior Consultant

Initiated and directed the creation of a document to track contract lead times across all divisions of a large government office, reducing overall procurement acquisition lead times by over 20% Spearheaded and managed the creation, assessment, and validation of two separate Excel trackers, with over 100 unique data points, mainly focused on creating easily accessible data for agency leadership regarding the tracking of individual employee workload and assisting in transitions of work Created unique training materials for a Microsoft PowerApps implementation considered essential for client employees to perform their day-to-day tasks Delivered nine comprehensive training sessions to 400+ individuals as part of a training initiative to upskill client employees in new system
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Accenture Federal Services | Dec 2023 - Apr 2024

Associate Project Manager

Developed and delivered 10+ change management materials for a highly visible three-month engagement that led to multiple, additional follow-on projects for the organization accounting for $2M+ in revenue Provided leadership and assisted change management workstreams across five large projects, facilitating delivery of communication, training, and organizational alignment materials Managed a scrum team of 10+ employees, contributing subject matter expertise across the program, and ensuring high-quality deliverables

Accenture Federal Services | May 2021 - Dec 2023

Management Consultant

Delivered weekly presentations to leadership clients, effectively communicating updates on multiple workstreams, project timelines, and action items, resulting in improved stakeholder engagement and faster decision- making from client teams Developed and delivered 26 training sessions on ServiceNow best practices for a software development project, enhancing the skills of over 2,000 members of the client agency, resulting in a 50%+ productivity improvement versus the old method for several teams Managed and delivered comprehensive ServiceNow system change documentation every seven weeks to over 8,000 government employees and contractors, leading to 40%+ decrease in system inbox inquiries throughout the project lifecycle Proactively managed and updated a Knowledge Base of 50+ self-service guides containing step-by-step instructions of job responsibilities, resulting in improved user system knowledge, and reducing support tickets by over 40% Developed and implemented two original training videos using Camtasia, streamlining the onboarding process for 300+ new employees and reducing training time significantly, resulting in high commendation from senior leadership at the agency Spearheaded release activities for the Change Management, Communications, and Training workstream, successfully implementing 12 system updates that improved operational efficiency by 20%, overcoming technical challenges

Accenture Federal Services | Nov 2019 - May 2021

Senior Analyst

Led change management activities for a Salesforce system modernization, collaborating with cross-functional teams to define timeline, scope, and resources; resulted in clear roadmap that increased client satisfaction and reduced scope and schedule deviations by 20% Developed and implemented a strategic training plan for six distinct application types over an 18-month project, utilizing agile methodologies, analogous estimating, and parametric estimating, resulting in successful releases and a 30%+ increase in online applications Led a team to design and execute a marketing campaign using finalized Adobe designs, resulting in engaging content that reached 30,000+ followers and increased system usage substantially Developed a strategic planning document for the next phase of a Salesforce implantation, accounting for capacity and load metrics per sprint, which reduced scope deviations by 60% and enabled team members to focus on key strategic initiatives Initiated and completed a comprehensive technical specification document, simplifying complex terminology for wider client audience understanding, resulting in multiple successful system integrations, increase ease of use for client stakeholders Served as primary technical liaison for a high-stakes project, delivering weekly updates to key client stakeholders and resolving system functionality queries, resulting in 10% fewer defects Facilitated Agile ceremonies such as sprint kickoffs, sprint demonstrations, and sprint retrospectives, for a team of 10+ developers, testers, and business analysts working on a SaaS implementation and subsequent integrations, leading to a 20% increase in productivity and reducing further schedule deviations

Accenture Federal Services | Aug 2018 - Nov 2019

Management Consulting Analyst

Spearheaded the successful delivery of a comprehensive pre-screening tool and four application types using Agile methodology, for over 1,000 unique applicants, resulting in automated outcome generation based on complex business logic that improved customer satisfaction and reduced unnecessary applications by 15% Developed training materials for 10+ courses, totaling over 1,000 slides, culminating in six, 32-hour training sessions to train the first employees of a new contact center initiative Supported industry research and data analysis on new market entry and identified sources of growth, which led to a market research presentation that was delivered to AFS Board of Directors by Civilian Portfolio leadership

Ragged Mountain Running Shop | Aug 2015 - May 2018

Sales Associate

Worked in an extremely fast-paced, multi-customer environment Provided extraordinary customer service and diagnosed customers with running-related injuries Sold over 250 pairs of shoes each year which accounts for over $27,000 in annual revenue

State Farm ® | Jun 2016 - Aug 2017

Agent Intern

N/A

My Education

Take a look at my formal education

Bachelor of Arts in Public Policy & LeadershipUniversity of Virginia | 2018
Bachelor of Arts in EconomicsUniversity of Virginia | 2018

About Me

Austin Pierce

Senior Management Consultant using data analysis every day in current role.

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