- Collaborated with a dedicated taskforce team (100+) in identifying, managing, and resolving a critical data leak incident, ensuring minimal impact on user privacy and company reputation. - Implemented comprehensive data protection measures in line with GDPR and other global data security regulations, significantly enhancing our data handling processes and safeguarding against future breaches. - Conducted thorough investigations and analyses of the data leak, utilizing advanced cybersecurity tools and methodologies to pinpoint vulnerabilities and prevent recurrence. - Collaborated with legal and compliance departments to ensure all data leak responses were in strict adherence to GDPR and international data protection laws, mitigating legal risks and reinforcing our commitment to user privacy. - Salesforce; Microsoft 365; Microsoft Power BI; Cisco;

Randstad | Feb 2022 - Feb 2024

Risk Ops

- Spearheaded a diverse team of 50+ members, directing operations for a leading SaaS company's platform across Europe, enhancing efficiency and compliance. - Implemented rigorous fraud detection protocols, employing advanced analytics to proactively identify and mitigate risk, safeguarding against financial threats; Excel, Jira, Confluence, Datavisor, Stripe, Jumio, Personna, Zendesk and Slack. - Navigated complex payment disputes, banking issues, and credit card declines, adeptly managing escalations to uphold customer trust and financial integrity. - Fostered robust international communication, uniting teams across various regions to streamline operations and drive collective success. - Championed a strategic recovery initiative, reclaiming an impressive 32% of disputed lost payments, demonstrating exceptional problem-solving and analytical prowess.

Randstad | Nov 2021 - Feb 2022

Logistics and Fulfillment

- Facilitated a dynamic team of 50+ professionals, driving the execution of logistics management and fulfillment operations for a cutting-edge SaaS company platform. - Excelled in the application of Looker, Microsoft Excel, Jira and Confluence to enhance team collaboration and operational efficiency, setting a benchmark for organizational excellence. - Delivered unparalleled customer service, consistently raising the bar for user experience and satisfaction through meticulous service delivery and engagement. (Zendesk and Slack)

Randstad | Aug 2021 - Nov 2021

Customer Support Representative

- Multicultural team of 200+ professionals across the EU, USA, and Asia, proficient in 6+ support languages, fostering diverse and inclusive communications to drive collaborative success on a global scale. - Utilized Zendesk, a powerful customer support and engagement platform, to effectively address customer queries and prioritize a customer-centric approach, enhancing user support through phone, email, and chat channels. - Leveraged CRM tools to streamline customer interactions and ensure a seamless experience across various communication channels, contributing to elevated customer and user experiences. (Zendesk and Slack)

Ana Pereira | Sep 2008 - Jun 2021

Founder and Owner of Underwear B2B Company

- Pioneered and led B2B lingerie import-export operations, demonstrating a decade-long entrepreneurial commitment to serving customers and suppliers in Portugal, Spain, and Italy. - As the Owner and Manager, I directed pivotal functions encompassing coordination, planning, decision-making, market trend analysis, and competition evaluation, driving the business forward with a product-led approach. - Executed end-to-end management, seamlessly navigating product supply to sales for B2B, wholesale, professional, and retail companies, with a relentless focus on client experience and results-oriented outcomes.

Viajes Munditravel | Jan 2008 - Jun 2008

Travel and Tourism

- Dedicated Team, providing exceptional support and assistance to both existing and new customers within the travel and tourism industry, ensuring a seamless and unique experience for each individual. - Implemented strategies driven by a deep passion for customer satisfaction, promoting retention and loyalty through the introduction of special discounts, early announcements, and membership privileges. - Achieved a 15% increase in new users, reflecting the team's commitment to enhancing the customer experience through personalized and thoughtful initiatives.

Vale de Tábuas - Dyeing Company | Jan 2007 - Dec 2007

Textile Technician Expert

- Preparation of colour and dyeing samples; - Creation of a company showroom with samples of all types of dyeing;

My Education

Take a look at my formal education

Technical Integrated Course, Textile and Clothing · (January 2007 - DecemberCITEVE | 2007

Licenciatura, Public RelationsISMAI | 2006

About Me

Results-oriented leader with 10+ years of experience in data analysis, and project management, a strong entrepreneurial background and a passion for leveraging data to drive business growth and customer satisfaction.

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Ana Pereira

Data & Security

ISMAI

Investigating Netflix Movies

Project: Investigating Netflix Movies

Introduction to Python

Investigating Netflix Movies

Passionate problem-solver, leveraging data to drive impactful solutions.

My Work

Project: Exploring London's Travel Network

Project: Investigating Netflix Movies

Introduction to Python

Intermediate Python

Project: Exploring NYC Public School Test Result Scores

Project: Analyzing Students' Mental Health

Project: Exploring London's Travel Network

My Certifications

Other Certificates

DataCamp Course Completion

Courses