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Anastasiia Ronenko

Anastasiia Ronenko

Certified

IT Support Engineer

SunnyDreamArt GmbH | Zürich, Switzerland

Technologies

My Portfolio Highlights

My New Course

Understanding Cloud Computing

My New Course

Understanding Microsoft Azure

My New Course

Generate a Study Guide

My New Course

Understanding Cloud Computing

IT Support Specialist | Learning Python & SQL | Aspiring Cloud & Data Engineer | Linux Enthusiast

My Work

Take a look at my latest work.

course

Case Study: Set Up a Book Recommendation App in Azure

course

Generate a Study Guide

Theory
article

Hashnode Blog

PythonGitTheory
course

Case Study: Set Up a Book Recommendation App in Azure

My Certifications

These are the industry credentials that I’ve earned.

Understanding Cloud Computing

Understanding Cloud Computing

Other Certificates

IBAW ICT Desktop Technician

Google Foundations of User Experience (UX) Design

DataCamp Microsoft Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Understanding Cloud Computing
Understanding Microsoft Azure
Understanding Microsoft Azure Architecture and Services

My Work Experience

Where I've interned and worked during my career.

KIDAN | Oct 2025 - Dec 2025

Technical Account Manager

- ITSM & ITIL - Focus on ManageEngine Products: ServiceDesk Plus, LOG360 - Migration of DB - Migration from on-Prem to Cloud
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Gemeinde Mänedorf (Municipality Maennedorf) | Mar 2024 - Sep 2025

ICT Support Specialist, 1st & 2nd Level

- Provided user support and technical assistance for staff and schools (1st & 2nd level) - Administered Microsoft Active Directory, Office 365, DigiCert One, and DeepSign - Managed and configured the FileWave device management software (macOS & Windows) - Handled incident management and coordination using the GLPI ticketing system - Performed client rollouts (Windows & macOS) and device lifecycle management - Created technical documentation and managed inventory - Troubleshot software such as KLI B and Documento (including analysis of configuration and log files) - Supported Apple ID recovery and managed MFA settings in tenants - Maintained backup tapes and worked with Veeam software (including VeeamONE monitoring)

SunnyDreamArt GmbH | Sep 2020 - Present

Volunteer ICT Support Specialist, 1st & 2nd Level

- Managing printer infrastructure - Managing the online shop & website - Installing and administering operating systems (Windows and macOS) - Troubleshooting device connectivity issues - Adjusting user permissions - Providing hardware support - Designing and setting up ergonomic workstations - Private cloud infrastructure development + Backup - Several private projects for tech experience sake

My Education

Take a look at my formal education

Bachelor in Computer ScienceUniversity of the People | 2028
Associate in Computer & Automised SystemsNational Technical University, Ukraine | 2009

About Me

Anastasiia Ronenko

IT support specialist in Switzerland, studying Computer Science and learning Python, SQL and data analysis. Curious computer geek and fast learner, always looking for new challenges.

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