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Angus Myers

Angus Myers

Student

Virgin Atlantic

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

Quantitative architect, designing solutions with numbers as building blocks.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

course

Introduction to SQL

course

Intermediate SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Certified Azure Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Virgin Atlantic Airways | Jan 2015 - Present

Cabin Crew

Delivering the Virgin Atlantic experience – ensuring optimum care, comfort, and safety standards to multinational passengers traveling to worldwide destinations. - Proactively championing positive change and progression. Building effective rapport with colleagues across all areas of the company. - Agile thinker, adapting and changing my approach to suit the environment around me, building solutions and mindsets that influence change. Proactive, I am empowered to problem solve and create memorable experiences for customers influencing integral touchpoints along the way. - Demonstrating resilience and adaptability with short notice when required to lead a team, and when doing so, creating a trusting and positive environment. - Being open, honest, and inclusive with colleagues and encouraging them to be the best they can be, by providing support, guidance, and coaching whilst drawing on my experience and affability. - Understanding the relationship between company, stakeholders, and customer, and how this drives our NPS scores, loyalty, and revenue. Achieving retention and satisfaction by being an excellent ambassador for the brand and our partners. Consistently delivering the service our customers expect and deserve. - Shadowing colleagues to gain valuable insight into the whole operation. Proactively seeking opportunities to develop skills and further professional knowledge. - Assisting with the design and implementation of the new Manchester CCI area. Acknowledging business and colleague requirements whilst considering financial and practical limitations.
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easyJet | Mar 2013 - Jan 2015

Cabin Crew

Responsible for making passengers onboard experience enjoyable, memorable, and safe. Proactively searched for ways to increase customer loyalty and maximise revenue. - Developed interactive application to aid colleagues with service needs and offer translation facilities to non-English speaking passengers. - Developed tools to manage personal sales data and carry out correlation analysis to maximise ancillary revenue and commission. - Welcomed passengers with a warm, friendly, and professional attitude and recognised regular customers and acknowledged their importance to the company. Ensured operational excellence, efficiency, and On-Time Performance (OTP) was achieved. - Provided meticulous attention to detail in all safety matters, enforcing SEP, CAA, and JAR-OPS legislation. - Rectified shortfalls in catering, medical and emergency equipment and liaised with the appropriate departments.

TopQuote Ltd | Oct 2010 - Sep 2012

Business Development & Customer Service Manager

development and retention. - Utilised MS Access to build a modern CRM system, saving time and money for the business. - Digitised paper-based systems to enable instant access to client files and implemented a digital workflow across different areas of the business. - Built a dashboard to provide stakeholders with current revenue, projected losses and recommendations using visualisations to enable fast and accurate reactions to potential issues. - Developed a streamlined financial management tool enabling accurate forecasting of potential multi-million pound losses and offering business focused solutions. - Generated new business and spearheaded projects to gain access to different market areas by liaising with multi-national financial services. - Managed performance and offered necessary training or developmental guidance. - Provided effective absence and non-compliance management. - Reacted to financial forecasts and ensured resilience against change whilst maximising business objectives through developing and implementing new customer-focused strategies.

Currys plc | Mar 2010 - May 2010

Customer Advisor

- Managed the in-store business centre, processing large orders for local businesses. - Developed KPI’s to ensure business objectives were met and sustainable. - Built relationships with clients to enhance B2B relationships. - Provided excellent customer service and an in-depth knowledge of products to drive innovative solutions for clients and aid retention. - Responding actively and positively to problems, whilst remaining flexible and receptive, to gain further insight.

Agilisys | Jul 2009 - Mar 2010

Training/Floor Supervisor

N/A

Agilisys | Mar 2009 - Jul 2009

Customer Service Advisor

- Managed targets in line with business objectives. - Developed a time management tool to improve productivity and exceed KPI targets. - Remained compliant and up to date with current systems and heavily regulated processes through self-development and proactive learning. - Delivered on company promises to customers whilst ensuring business was retained and loyalty rewarded.

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