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Anika Boyd

Anika Boyd

Data Engineer

Georgia Institute of Technology | Houston, TX

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Advocate for the user | Bridging Data, Product & AI for Scalable Solutions

My Work

Take a look at my latest work.

course

Understanding Data Engineering

SQL
course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

course

Understanding Data Engineering

SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Snowflake Hands On Essentials - Data Warehouse

edX Data Analytics for Business

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Understanding Data Engineering

My Work Experience

Where I've interned and worked during my career.

Netflix | Dec 2022 - Feb 2025

Senior Support Solutions Engineer, Big Data Analytics

- Provided expert support for Big Data technologies like Apache Spark, Kafka, and Hadoop serving over 13,000 internal customers. - Optimized and automated data workflows using platforms such as Jupyter and Maestro (Netflix's internal workflow orchestrator), enhancing efficiency and scalability. - Delivered exceptional customer support in complex engineering environments, resolving data pipeline issues and ensuring client satisfaction. Consistently maintained a 99.99% CSAT score by promptly addressing critical issues. - Built and maintained self-service knowledge bases, enhancing developer education with tutorials and best practices. - Improved support documentation, reducing troubleshooting burdens and increasing team efficiency. - Troubleshot and resolved issues in Big Data systems like Iceberg and Hive, managing ETL pipelines using Flink, Kafka, and Druid. - Developed automation tools using Python to increase operational efficiency through cloud infrastructure and container orchestration. - Wrote and optimized SQL queries to extract and analyze complex data, supporting product improvements and resolving issues. - Collaborated with engineering, product management, and data platform teams to reduce product friction, enhance user experience, and prioritize customer needs in development. - Continuously explored new technologies, such as AI and machine learning, to enhance support processes and scale solutions.
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Snowflake | Oct 2021 - Dec 2022

Cloud Support Engineer

- Served as a subject-matter expert in data ETL systems, data warehousing, and data pipelines. - Troubleshooted connectivity issues relating to ODBC and JDBC drivers and connectors such as Python, Node.js, Spark, Kafka, Go. - Documented solutions to the internal and external knowledge base. - Submitted well-documented bugs and feature requests arising from customer-submitted requests and worked with Engineering toward a resolution. - Provided after-hours and on-call support as required and ensured 24×7×365 availability for support. - Achieved a high level of customer satisfaction in 98% of cases. - Mentored new hires through Snowflake Support's shadowing program.

Zuora | Feb 2020 - Oct 2021

Application Support Engineer

- Supported SaaS applications leveraging technologies including SOAP and REST API, XML, Web Services, HTML, Java and JavaScript, Python, .NET, and others used in eCommerce. - Applied expertise in billing, ETL/data warehousing, and finance systems to deliver just-in-time solutions for Zuora customers. - Analyzed, tracked, and resolved customer issues in a prompt manner to ensure the highest level of client satisfaction, prioritizing issues based on severity and customer impact. - Handled sensitive escalation issues and conflicting/competing priorities. - Monitored and managed application and back-end batch processes to ensure application uptime requirements and SLA compliance. - Documented solutions in community articles, leveraging configuration, customization, and integration. - Participated in 24/7 global coverage plan, including weekend on-call and holiday coverage.

Zuora | Aug 2019 - Feb 2020

Technical Consultant

- Spearheaded an initiative to design and develop a solution for migrating large amounts of data to Salesforce using Ruby and internal API tools. - Created an application for customers to view the information inside of Salesforce within the Zuora Platform using JavaScript, AJAX, and Vue.js/ Vuetify. - Produced client-facing and internal technical design documentation including UML diagrams, flow-charts, and test plans. - Organized events for Zuora's D&I group, Zuora Black Network, including coordinating events to support the Salvation Army Angel Tree Program and the Helping Mamas Organization. - Represented Zuora in Puerto Rico by partnering with All Hands and Hearts to provide relief from Hurricanes Irma and Maria in 2017.

UPS Supply Chain Solutions | Aug 2017 - Jan 2018

Business Systems Analyst Intern

- Directed business elicitation requirements activities and gathered, analyzed and documented business requirements for the Global Warehouse System (GWS) Defects Team.

UPS Supply Chain Solutions | May 2017 - Aug 2017

Software Engineering Intern

- Performed a code analysis of and created documentation for staging and deployment scripts used to move code between UPS’ testing environments for their Global Warehouse System (GWS). - Improved efficiency of deployment and staging scripts to reduce GWS system down time during deployments.

My Education

Take a look at my formal education

Bachelor of Science in Computer ScienceGeorgia Institute of Technology | 2019
International Baccalaureate Diploma Program in N/AAmerican International School of Kingston | 2014
Caribbean Secondary Education Certificate (CSEC) in N/AImmaculate Conception High School | 2012

About Me

Anika Boyd

Data professional growing into data engineering with skills in SQL, Spark, and Kafka. Experienced in troubleshooting and scaling data systems, with a passion for making data accessible and empowering users to self-advocate.

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