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Anila Jojo

Anila Jojo

Data Analyst

Ocwen Financials

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

Champion of data ethics, navigating the fine line between insights and privacy.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

course

Introduction to SQL

course

Intermediate SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Ocwen Financial Solutions Pvt. Ltd. - APAC | Apr 2021 - Jan 2024

Senior Analyst | Team Lead

• Worked under Digital Web Team which was responsible for analysis and improvement of Ocwen Web/Mobile Application which is used by home owners to manage and pay their loan payments. • Handled large data sets from Oracle Data Warehouse Cloud and queried data using SQL to identify patterns and visualize it using data visualization tools. • Created reports using Google Analytics to find trends/insights that helped in improving user workflows like paper-less settings. • Created dashboards for data visualization of KPIs using Tableau & Microsoft Excel. • Identified flaws in user payment workflows in web app using data analysis to reduce the risk/impact on customers. • Managed and resolved production issues for fast resolution by performing ad- hoc analysis. • Tickets management via (ServiceNow) thus helping in identifying and solving new/unknown issues. • Performed regression testing to improve release time for new features. • Improved faster onboarding of new team members in the team by documenting solutions, processes, and procedures. • Managed surveys on web app using Qualaroo for enhancing customer experience. thus providing insights on improvements using dashboards , reports and presenting it to respective stakeholders.
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Ocwen Financial Solutions Pvt. Ltd. - APAC | Apr 2020 - Apr 2021

Specialist

Analysed data to learn how users interact and created insights to manage our large customer support operations workforce. • Analysed site usage reports, customer feedbacks, marketing and competitive research to improve user experience and performance. • Participated in Web/Mobile app Testing & provided resolutions for issues using data analysis.

Innobins Decision Science Pvt. Ltd. | May 2018 - Mar 2020

Business Analyst

Worked on project requirement analysis and documentation which helped in faster Deliverables. • Created reports and dashboards for Project Progress Tracking, Estimate and Schedule variance update, Deliverable Management. • Contributed towards the Market research and Competitor Analysis. • Created and managed data from Social media platforms and website content for identifying KPIs.

My Education

Take a look at my formal education

Bachelor of Technology - BTech, Computer Science  · (August 2013 - JuneMahatma Gandhi University | 2017

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