• Receiving and validating customer claims and credit notes, ensuring accuracy and timeliness. • Creating invoices, credit notes, and stock requests via Microsoft Dynamics AX. • Receiving delivery notes and uploading the documents to Document Manager, flagging any discrepancies. • Resolving disputed claims with customers, providing appropriate supporting records. • Working cohesively with internal departments and customers to identify service issues and implement solutions. • Pro-actively resolving customer issues to improve service levels.

University of Leicester | Sep 2017 - Dec 2021

Researcher Phd Candidate

• Placing orders and related document management including grant funds reconciliation using SAP. • Extensive use and analysis of raw database outputs for research sample selection, including samples required for international collaboration projects. • Frequently applied Excel skills to filter outputs for data analysis requiring attention to detail. • Operated high volumes of data and prepared it for further processing including data cleaning and analysis in R. • Interpreted the analysed data to assess trends and correlations presenting the results in the context of the current knowledge demonstrating critical thinking. • Prioritised the workload and manifested good time management of many projects in a time-efficient manner. • Liaised with international collaborators and interdisciplinary teams to achieve the project goals demonstrating teamwork and communication skills. • Improved the knowledge of the subject and the methods applied during the project, developing data science and data analysis skills displaying a continuous learning-oriented mindset. • Improvement and optimisation of research methods and experimental design manifesting resilience and problem-solving skills. • Further advanced their understanding of the commercial setting by participation in the Young Entrepreneur Scheme and a series of workshops on the partnership between industry and academia.

University of Nottingham | Aug 2019 - Nov 2019

Participant in Biotechnology YES (Young Entrepreneurs Scheme)

During the workshops and competition, our team developed a fictional but plausible product which we pitched to a group of potential investors (judges). During the competition, I've further developed my understating of the industrial setting, from financial through legislation to clinical trials. In addition, I've expanded further my teamwork skills and worked in a team with a variety of knowledge backgrounds.

Capgemini | Jul 2015 - Sep 2016

Credit and Collection Analyst

• Provided accounting services in English to the international insurance company presenting excellent written and verbal communication skills. • Developed strategies to deal with issues arising from account reconciliation and other elements of the accounting process, demonstrating analytical and problem-solving skills. • Liaising with an international team, handling various elements of the process to address funds collection from the vendors, proving team and customer relationship building skills. • Effectively prioritised tasks while working under pressure to meet tight deadlines. • Worked on improving the process to provide more time-efficient solutions leading to kaizen development. • Developed knowledge of SAP and Microsoft Office packages, notably by completing several Excel courses alongside other duties, as an element of continuous improvement to further support the team.

Centrum Bankowości Bezpośredniej | Nov 2014 - Jul 2015

Telephone Customer Service Representative

• Provided excellent customer service to the bank clients, including foreigners, and maintained the image of the bank, presenting commercial awareness • Dealt with challenging or dissatisfied customers in a patient and confident manner encouraging customers to remain with the bank

Teleinvention | Jul 2012 - Sep 2012

Telephone Sales Representative

• Conducted sales calls with vendors, including thorough needs analysis, and application of soft sale techniques. • Provided exceptional customer care, engaging in customer retention, and prevented customer churn.

Jagiellonian University | Jun 2010 - Jul 2010

Summer Intern

Department of Transplantology, Collegium Medicum, Jagiellonian University • Conducted bacterial cultures on a solid medium • SDS-PAGE electrophoresis • DNA electrophoresis • Cultured eukaryotic cells • Effective communications with other interns and members of the Department.

My Education

Take a look at my formal education

Doctor of Philosophy - PhD, Cardiovascular Sciences · (January in Cardiovascular Sciences University of Leicester | 2024

Master of Research (MRes), BioscienceCardiff University / Prifysgol Caerdydd | 2017

Bachelor's degree, English Philology, Major in Applied Linguistics, Mainor in TranslationWyższa Szkoła Europejska im. Ks. Józefa Tischnera | 2016

Master's degree, BiochemistryUniwersytet Jagielloński w Krakowie | 2014

Bachelor's degree, Biology, GeneralUniwersytet Jagielloński w Krakowie | 2011

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