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Arkadiusz Opoczko

Arkadiusz Opoczko

Cloud Engineer

Atech Cloud

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Track

Data Analyst

My New Course

Introduction to SQL

Analytical storyteller, weaving captivating narratives with the threads of data.

My Work

Take a look at my latest work.

course

Introduction to SQL

DataLab

Intermediate SQL

DataLab

Introduction to SQL

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft PL-900 | Power Platform Fundamentals

Microsoft MS-100 | Microsoft 365 Identity and Services

Microsoft SC-900 | Security, Compliance, and Identity Fundamentals

Microsoft AI-900 | Azure AI Fundamentals

Microsoft AZ-900 | Azure Fundamentals

Microsoft MS-900 | Microsoft 365 Certified: Fundamentals

Microsoft Microsoft Certified Trainer 2022-2023

Microsoft AZ-104 | Azure Administrator Associate

Microsoft Microsoft Certified Trainer 2021-2022

Microsoft AZ-140 | Microsoft Certified: Azure Virtual Desktop Specialty

Microsoft DP-900 | Azure Data Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Introduction to Statistics
Introduction to DAX in Power BI

My Work Experience

Where I've interned and worked during my career.

Meritum Cloud Services Ltd | Jan 2022 - Present

Cloud Engineer

N/A

Meritum Cloud Services Ltd | May 2021 - May 2022

Junior Cloud Engineer

Office 365 | Microsoft 365 | Azure | MDM | InTune | ITSM | RMM | Hardware Key activities: • managed Office 365/Azure AD internally and for customers • provided 1st/2nd line support and service request fulfillment to our UK and Poland based Managed Services clients • performed daily health checks for selected client services • investigated user, device and service related tickets/alerts • liased with senior colleagues from the Cloud Engineering Team on more complex issues and escalation to 3rd party support (e,g Microsoft etc) • contributed and maintained knowledge base, documented known issues, authored user KBs • acted as Internal Meritum IT Support for BAU issues and service requests • managed internal hardware stock of devices and peripherals
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Meritum Cloud Services Ltd | Jan 2019 - May 2021

Cloud Support Engineer

Laptops) Key activities: • managed Office 365/Azure AD internally and for customers • provided 1st/2nd line support and service request fulfillment to our UK and Poland based Managed Services clients • performed daily health checks for selected client services • investigated user, device and service related tickets/alerts • liased with senior colleagues from the Cloud Engineering Team on more complex issues and escalation to 3rd party support (e,g Microsoft etc) • contributed and maintained knowledge base, documented known issues, authored user KBs • acted as Internal Meritum IT Support for BAU issues and service requests • managed internal hardware stock of devices and peripherals

Skelia | Jan 2018 - Jan 2019

L1 Technical Support Engineer

Remote Support | 24/7 Monitoring | Infrastructure | Virtualization | Healthchecks | Windows Server Key activities: • monitored IT infrastructure and services for 30+ customers through various means (SCOM, ScienceLogic, Nagios, SEP, VMware, HyperV, Commvault, email) on a 24/7 shift basis • analyzed logs, troubleshooted and/or escalated issues to 2nd line teams according to priority • performed healthchecks and maintenance tasks on Windows Server devices and virtual machines, created new virtual machines according to procedure • executed proactive health checks according to already defined checklists • managed user accounts and shared mailboxes in Office 365 • kept track of all actions through ticket system (OmniTracker)

Talex S.A. | Jan 2015 - Jan 2018

Desktop Support Specialist

peripherals) Key activities: • supported 700+ end users in multilingual environment • maintaned a stock of 1000+ onsite Windows endpoints • resolved software and hardware issues • provided feedback and education regarding daily computer tasks to users • cooperated with onsite teams as well as international facilities

My Education

Take a look at my formal education

Engineer's degree in Computer Science applied in TechnologyPedagogical University, Cracov, Poland | 2016

About Me

Arkadiusz Opoczko

Working my way up the data analyst role with Power BI as my weapon of choice. 3+ years of experience in Microsoft cloud portfolio, 7+ years in general IT support.

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