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Arnold Santiago

Arnold Santiago

Certified

Researcher

R-VIN

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Analyze International Debt Statistics

Cognitive explorer, unraveling the mysteries of human-like AI.

My Work

Take a look at my latest work.

course

Introduction to SQL

DataLab

Introduction to SQL

DataLab

Intermediate SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Dynata | Apr 2022 - Apr 2023

Account Director

• Managed $5 million in revenue across 15 separate accounts, consistently meeting and exceeding sales targets • Promoted from Account Manager to Account Director, demonstrating leadership and performance excellence. • Achieved 106% of goal/target before leaving Dynata, showcasing dedication to achieving and surpassing objectives. • Successfully managed a team of Account Managers and Project Managers, providing guidance and fostering a high-performance culture. • Oversaw profit margins for client accounts, ensuring profitability and consistent growth. • Conducted discovery calls, effectively upsold services, and secured year-to- year contract renewals, maintaining strong client relationships. • Led the presentation of quarterly business reviews, ensuring team alignment, client satisfaction, and arranging in-person meetings to strengthen customer relationships.
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Dynata | Aug 2021 - Mar 2022

Senior Account Manager

N/A

AYTM (Ask Your Target Market) | Feb 2021 - Jul 2021

Panel Operations Manager

• Online research project management • Vendor Management • Collaborated with sales directors to maintain profit margins and on time delivery • Troubleshooting online research and technical difficulties • Full service online research (i.e. created max diff reports, quota management, data cleaning, etc.) • Monitored proprietary panel health and metrics (i.e. member retention, member joined, respondent experience, etc.)

FUEL CYCLE | May 2019 - Feb 2021

Senior Manager, Panels

• Lead project manager for qualitative and quantitative research projects • Responsible for commissioning external research vendors and expert in selecting panel providers • Worked directly with customers and Research&Insights team in executing online research • Budget management and maintaining profit margins • Point of contact for business development and enterprise sales directors for helping win new clients/business. • Engaged online community recruits and reported online community metrics

Dynata | Jul 2014 - Apr 2019

Senior Project Manager

Highlights: • Assigned as the primary project manager for accounts generating more than $1M in revenue • Expert in fielding digital online consumer studies and B2B studies and census rep studies • Managing a large number of studies on a daily basis Responsibilities: • Day to day client communications and responsible for managing client expectations, sending updates, and troubleshooting project challenges during fielding • Always in constant collaboration with sales and operations teams in maintaining repeat business, finding new leads, and driving growth and revenue through good client partnerships • Responsive and consultative throughout the project in order to meet the client’s deadline, high pressure to close, and client satisfaction

My Education

Take a look at my formal education

Bachelor of Arts (B.A.), EconomicsCalifornia State University, Northridge | 2014
General Education Glendale Community College | 2012

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