Developing and maintaining data-driven reporting and dashboards Prototyping new applications using Python, Google Apps Script, Tableau, and Excel Creating and maintaining documentation and enablement assets used within the team Performing research on customers and prospects including strategic positioning, key initiatives, financial reports, and investor presentations

Elanco | Jan 2020 - Jan 2021

O2C Specialist North America

Active participation in business transfer from overseas to newly-built Warsaw SSC Preparing process documentation Taking part in multiple projects including implementation and UAT of SAP and ServiceNow Developing SAP automation scripts in Winshuttle for Order Management purposes Assisting US customers with order-related inquires and ensuring smooth Order to Cash cycle Tools used: SAP, Winshuttle, Salesforce, MS Visio, MS Office 360, ServiceNow

Medtronic | Nov 2018 - May 2020

Pricing Administrator

Analyzing pricing data and resolving price-related issues occurring on the UK market Generating reports, liaising with sales representatives and marketing to ensure smooth order processing Process improvement using DMAIC Six Sigma framework Automation of reporting with Excel VBA Tools used: SAP, Vendavo, ServiceNow, MS Office

Codesa - Companhia docas do Espírito Santo | Jan 2019 - Jan 2019

AIESEC Marketing Intern

2-month AIESEC internship at the marketing department of a public company Codesa, Port of Vitória in Brazil. Conducted a research on how to track and improve customer loalty and feedback. Presented my findings in front of the senior executives and made recommendation to implement NPS score survey. Assisted with promotion of the company's social media profiles. Conducted a lecture at the local university Universidade Vila Velha (UVV-ES) about EU-Mercosur trading agreement.

Teleperformance Poland | Jan 2017 - Nov 2018

Customer Service Representative/Back Office Specialist

Handling incoming phone calls and email correspondence from the UK customers Ensuring timely and satisfactory resolution of incoming complaints Dealing with logistics issues, verifying PayPal disputes and chargebacks Generating reports and working cohesively with the client on optimization of internal processes Tools used: SAP, Salesforce, Adyen, MS Office

My Education

Take a look at my formal education

Magister (Mgr), Business Management and Social Media MarketingWyższa Szkoła Menedżerska w Warszawie | 2020

Licencjat (Lic.), Filologia angielskaWyższa Szkoła Gospodarki w Bydgoszczy | 2017

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