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Anthony Santa-Iglesia

Anthony Santa-Iglesia

Support

Skyline College

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Project

Analyze International Debt Statistics

Data detective, solving mysteries with analytical prowess.

My Work

Take a look at my latest work.

course

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Luminaria Lyfe | Jun 2018 - Present

Co-Founder

N/A

Entelo | Jun 2018 - Nov 2018

Senior Implementation Manager

- Served as the first point of contact to manage multiple clients needs during both onboarding and support - Answered and facilitated InfoSec Risk Assessment questionnaires - Managed and troubleshoot customer requests for email, ATS, CRM and other implementations and provide information for internal and client IT teams to instill confidence and trust - Established procedures and best practices for implementation process for email integration and InfoSec documentation - Design and manage the implementation process for new business partners connecting to Entelo's products and services - Identified and escalated priority issues with the core engineering team, working with both customer and internal facing teams to find a solution - Maintained and managed a list of implementations and integrations with partners and internal stakeholders - Communicated with different levels of management regarding information needs. Ability to discuss these solutions with both technical and business community.
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SendGrid | Jan 2016 - May 2018

Data Center Engineer II

Design, build and maintain all physical infrastructure underlying SendGrid operations, manage data centers including inventory, capacity, procurement and equipment lifecycle Configuration management tools (Chef & Ansible) Familiarity with TCP/IP protocols with experience in BGP-based environments Maintaining large-scale, multi-data center infrastructure deployments Experienced racking, cabling, installing and maintaining servers, switches, firewalls, PDUs and other data center equipment

SendGrid | Sep 2012 - Jan 2016

Technical Solutions Project Manager & Escalation Engineer

- Defect and Feature Request Facilitator, gatekeeper between Engineers & Support Organization - Collaborated user requirements for product enhancements and product features. - Stakeholder for Product Managers and go to market strategies - Defined and implemented escalation tracking process, linking customer complaints to engineering code deploy - Prepared support organization for new products (Threads.io & Loader.io) - Contributing member of Incubator Developer Group, creating support engineer efficiency tools (SendGrid Code Workshop

Cisco Systems (IronPort) | Apr 2005 - Jun 2012

Operations Specialist

- Brainstorm and Prioritize Project Timelines Given Aggressive Deadlines - Identify and Ameliorate Process Related Inefficiencies - Responsible for the configuration and upgrading of systems with engineers and product development - Implement test scripts on SATA, SAS, iSCSI and PATA Hard Drives - Supervising a team of 6 junior technicians in installations and assembling of all product severs - Failure Analysis Reporting - Attend meetings and provide technical support for all Cisco Security sites - RMA operations fluent - Oracle E-Business Suite Oriented - Netsuite ERP Small Business Familiarity - Dell PowerEdge , PowerVault and Blade Server Certified - Develop and implement software and hardware diagnostic test both manually and automated - Procurement for internal department use

My Education

Take a look at my formal education

College Prep El Camino High School | 2013
A.S, Telecommunications and Network Information TechnologySkyline College | 2007

About Me

Anthony Santa-Iglesia

Shifting from API Product Support to Data Engineering Path

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