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Ashton Reed

Ashton Reed

Data Analyst

Springboard

Technologies

Analytical maestro, orchestrating the symphony of insights with precision.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to Python

course

Intermediate Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Unlocking Insights LLC | Oct 2022 - Present

Founder

- IT support - Tech training - Data analysis - Data visualization - Customer segmentation - Consulting - Graphics
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Buyers Edge Platform | Feb 2022 - Sep 2022

Sales Intelligence Analyst

- Data visualization by means of tools like graphs and word clouds in Python and dashboards in Tableau - Ensured data quality by comparing Salesforce records with purchase records in a MySQL database - Created and exported Salesforce reports to CSV files to load into Python or Excel for further analysis - Created Tableau dashboard to assist sales team with client/manager information by territory - Wrote Python scripts to determine trends in a customer’s purchasing behavior - Investigated inconsistent data in search of trends - Exploratory data analysis (EDA) in Python

Torch Technologies, Inc. | Oct 2020 - Feb 2022

Data Science Analyst

- Modernized our government customer’s analysis tools and data pipeline in order to better handle large, disparate data sets - Worked as a team of 4 to write a MATLAB script that will calculate the probability of success for our test scenarios, along with other deep-dive metrics to be analyzed in case of failure - Used Tableau to show test elements’ performance in a scenario - Worked as part of a two-person team to create an MVP of Python packages (with documentation) so it could be scanned by an information assurance group and moved to a closed network for analysts’ use - Torch Helps committee member

Propertybase | Apr 2019 - Dec 2019

Customer Success Specialist and Analyst

- Pulled customer and support ticket data from Zendesk then modeled in Tableau to determine which customers wrote in most frequently with questions about how to use the software and could therefore benefit from purchasing extra one-on-one training - Analyzed phone logs and Zendesk ticket data to determine the support team's busiest days/times and successfully ensured adequate queue coverage - Troubleshot product integration (initially API then later webhook) for 2 products in Propertybase suite--Salesforce product and custom CRM/website product - Troubleshot MLS (Multiple Listing Service) feed issues to determine the root cause of missing listings, listings incorrectly associated with a specific real estate agent, and listings that failed to update or were missing information - Updated and added to internal and external documentation (including how- to articles for clients and procedural steps for the support team) using Zendesk software - Improved knowledge base search experience by tagging articles with missing keywords for common questions - Advised clients on optimal use of tool suite: CRM - Analytics - UX - Conversion Optimization - Utilized JIRA's ticketing system to transfer feature requests and bug tickets to the development team - Coordinated with Propertybase offices in Boston, Germany, and Australia to troubleshoot client issues

VIPKID | Apr 2018 - May 2019

ESL Teacher

- Utilized slideshows, live stream, props, and TPR (total physical response) to teach English to young learners (ages 5-13) in China - Assessed potential students' abilities and suggested level placement - Gave unit assessment tests at critical points in the curriculum - Left feedback containing an assessment of the student's academic performance in 4-5 categories, along with encouragement and suggestions for improvement

NinjaTrader Group, LLC | Nov 2018 - Apr 2019

Tech Support I - Bilingual (Spanish)

- Troubleshot integration issues with market feeds and other market software (slow market feed, inactive feed, connection issues, connecting market feed provider's software to the NinjaTrader platform, etc.) - Troubleshot custom add-on's to the NinjaTrader platform--typically those produced by vendor partners (found in the NinjaTrader ecosystem) - Assisted clients with inquiries and technical issues in both English and Spanish, averaging 40 resolved support tickets and 20 support calls per week - Utilized TeamViewer for resolution of certain issues involving checking for interference with cloud backup software, resolving settings/updates for Windows OS, and updating to the newest version of the platform - Trained clients on how orders were filled, how candles were created, what ticks represented, how to change chart view, how to place orders in various order entry windows, and other market or platform basics - Compiled an internal list of Spanish market vocabulary and resources for new Spanish-speaking technical support team using Atlassian Confluence - Participated in team QA testing before the NT8 v17 release in order to ensure optimal user experience for clients - Coordinated with NinjaTrader brokerage office in Chicago to troubleshoot issues for clients from both ends

My Education

Take a look at my formal education

Nanodegree, Data EngineeringUdacity | 2021
Career Track Certification in Data ScienceSpringboard | 2020
Bachelor’s Degree in Spanish Language and LiteratureAuburn University | 2017

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