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Ana B. Vieira de Melo

Ana B. Vieira de Melo

Support Engineer

Faculdade Nova Roma | Brazil

Technologies

My Portfolio Highlights

My New Github

IBM Data Engineer Capstone Project

My New Github

IBM Data Engineer Capstone Project

Insights architect, designing structures of knowledge with data as the foundation.

My Work

Take a look at my latest work.

github

Simple & Silly Python Games

PythonGit
github

HackerRank Mastery Challenges

PythonSQL
github

IBM Data Engineer Capstone Project

github

Simple & Silly Python Games

PythonGit

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

IBM Professional Certificate for IBM Data Engineering

University of Michigan Specialization Certificate for Python for Everybody

Atlassian Atlassian Certified Jira Service Project Manager

IBM Specialization Certificate for Data Engineering Foundations

IBM Specialization Certificate IT Fundamentals for Cybersecurity

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Atlassian/e-Core | Apr 2023 - Present

Cloud Support Engineer

• Designed and implemented Splunk dashboards and SQL database queries, facilitating rapid troubleshooting and enhancing data visualization capabilities. • Automated manual tasks through Python scripting and API calls, resulting in significant efficiency gains and operational streamlining. • Created comprehensive internal documentation outlining best practices for integrating cloud to server/data center instances and troubleshooting related issues, enhancing team efficiency and knowledge sharing. - Actively served as a security champion, advocating for and implementing security best practices within the organization, ensuring robust data protection and compliance standards.
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Atlassian/e-Core | Apr 2022 - Apr 2023

IT Support Intern

• Technical Documentation: Authored informative articles and community posts, delivering valuable insights and solutions to customers, enhancing their experience and satisfaction. • Knowledge Base Enhancement: Developed a JavaScript application and seamlessly integrated it with the Google Console Search API, utilizing web scraping techniques. This initiative significantly reduced the time between support engineer responses, optimizing efficiency in chat support operations. • Hackathon Achievement: Secured the second-place position in the Automation for Jira Atlassian Internal Hackathon, demonstrating innovative problem-solving skills and commitment to driving automation initiatives within the organization.

My Education

Take a look at my formal education

Bachelor's in Computer ScienceFaculdade Nova Roma | 2026

About Me

Ana B. Vieira de Melo

Hello there! I'm Ana, currently pursuing my Bachelor's degree in Computer Science with a specialization in data engineering. I'm passionate about mastering industrial standards while staying up-to-date with the latest trends.

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