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Adejoke Fajemilo

BI Analyst

Kifkim

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Project

Introduction to Notebook Projects

Quantitative magician, conjuring valuable knowledge from data spells.

My Work

Take a look at my latest work.

project

Analyze International Debt Statistics

course

Joining Data in SQL

DataLab

Project: Analyze International Debt Statistics

project

Analyze International Debt Statistics

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Azure Fundamentals- AZ 900

Microsoft Azure Data Fundamentals- DP 900

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Introduction to Power BI
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Kifkim Corporate Service LTD | Apr 2022 - Aug 2024

Data analyst

• Wrote the ETL (Extract / Transform / Load) processes, designs database systems, and developed tools for real-time and offline analytic processing. • Troubleshoot software and processes for data consistency and integrity. • Conducted ETL with the Query Editor/Power Query to clean and transform data before loading it into the data model. • Designed and implemented Row-Level-Security to restrict data access. • Published Power BI reports unto workspaces for sharing and collaboration with colleagues. • Regularly improved report performance and enhanced customer experience. • Designed and developed Star/Snowflake Schemas for linking dimension and fact tables to support data warehouse requirements. • Conducted ETL with the Query Editor/Power Query to clean and transform data before loading it into the data model. • Created relationship between tables in the data model to enhance data analysis.
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United Kingdom Health and Security Agency | Nov 2021 - Present

Quality Assurance Analyst

• Assisted in planning and implementing quality assurance programs to evaluate customer service across various service lines. • Helped develop evaluation criteria and performance metrics to assess customer service representatives' adherence to established standards and guidelines. • Utilized Excel to organize and analyze large volumes of customer interaction data, identifying trends, patterns, and areas for improvement. • Conducted in-depth analysis of quality evaluation results to identify root causes of issues and opportunities for enhancement. • Assisted in creating comprehensive reports and dashboards using Excel and Power BI to communicate key performance indicators (KPIs) and actionable insights to stakeholders. • Collaborated with service providers to develop strategies for addressing performance gaps and driving continuous improvement. • Provided targeted feedback and coaching to customer service representatives based on quality evaluation findings. • Supported the development of training materials and resources for ongoing learning and development initiatives, ensuring alignment with quality standards and best practices. • Monitored customer feedback channels, such as surveys, reviews, and social media, to gather insights into customer satisfaction and identify areas for improvement. • Analyzed customer feedback data using Excel and Power BI to identify trends, perform response analysis, and make actionable recommendations for enhancing service quality. • Partnered with relevant teams to address customer concerns and implement proactive measures to prevent recurrence of issues.

Orleeman Finance LTD | Sep 2019 - Nov 2021

Complaint Handler

• Investigated claims and made decisions on whether the case is upheld or rejected, in accordance with FCA guidelines • Promoted from complaint handler to Team Leader within 3 months. • Provided leadership and direction for case reviewers, supervising activities to drive productivity, quality and efficiency. • Produced and interpreted detailed daily MI reports to identify areas of improvement. • Oversaw the case review process including data-gathering, customer contact, decision making and redress calculation while working with a wide range of systems to manage data. • Harnessed and developed talent in 14 case reviewers by generating personalised training opportunities. • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.

SIU Medicine Center for Rural Health and Social Service Development | Sep 2017 - Aug 2018

Research Assistant

- Developed educational materials and programs for community agencies, utilizing data analysis to tailor content to specific needs. - Maintained databases and managed information to support the effective operation of health education programs. - Prepared and submitted materials for research funding to agencies and foundations. - Created a substance use pocket guide template for Southern Illinois region counties, and assisted with meeting preparation, leveraging data insights. - Collected and analyzed information on community health needs in the Southern Illinois region. - Researched data sources and updated data sets for the Southern Illinois Healthcare Community Health Needs Assessment. - Developed and administered community surveys, applying data analysis techniques to interpret results. - Assisted with Southern Illinois University Medical Reserve Corps community outreach events, using data to optimize event planning and outcomes. - Evaluated the effectiveness of counseling and educational programs for the Egyptian Area Agency on Aging, using data-driven methods. - Performed administrative duties, including report completion, with a focus on data accuracy and presentation.

My Education

Take a look at my formal education

Masters in Public Health in Public Health and Health EducationSouthern Illinois University | 2018

About Me

I’m a passionate data analyst skilled in SQL, Python, and BI tools, I specialize in identifying trends and creating visualizations that support data-driven decision-making. Let’s connect and explore how I can contribute to your data analytics needs!

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