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Bartosz Karcz

Bartosz Karcz


Credit Analyst

Shell Energy Retail | Poland


My Portfolio Highlights

My New Course

Exploratory Data Analysis in SQL

My New Course

Reporting in SQL

My New Course

Data-Driven Decision Making in SQL

Currently a credit analyst aspiring to become a data analyst. I have extensive experience in the energy sector and great knowledge of SQL.

My Work

Take a look at my latest work.


Data Literacy Professional


Data Analyst Associate


Associate SQL


My Certifications

These are the industry credentials that I’ve earned.

Associate SQL


Data Analyst


DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Shell Energy | Apr 2023 - Present

Credit Analyst

Key Responsibilities: - Utilizing SQL proficiency for analyzing complex data and operational issues, identifying trends, and summarizing key findings. - Resolving complex business problems by conducting operational reviews and proposing practical solutions using data analysis. - Creating and maintaining a credit risk reporting pack, monitoring various credit risk key performance indicators. - Collaborating within a Credit Risk and Payments Team to monitor and control business credit risk. - Identifying, reporting, and investigating key credit portfolio issues, providing operational or strategic - recommendations through comprehensive data analysis. - Working closely with stakeholders and cross-functional teams to align credit risk strategies with key business areas, prioritizing the customer journey. - Developing and implementing risk-based policies, strategies, models, and control reporting, tracking benefits of strategy changes. - Applying expertise in credit bureau data analysis within a Credit Risk Department. - Leveraging data analysis to drive operational efficiencies and achieve strategic goals.
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Shell Energy | Jun 2021 - Apr 2023

Direct Debit Analyst

Key Responsibilities: - Managing MI/Reporting for Direct Debit processes - Overseeing end-to-end Direct Debit payment processing - Creating and scheduling Direct Debit Reassessments for eligible customers - Developing and maintaining solutions for Direct Debit account issues - Analysing large volumes of payments and credit data using SQL Server, Snowflake and MS Excel - Collaborating with Billing and Collections teams to proactively collect outstanding debts through Direct Debit - Performing ad hoc tasks based on business requirements - Utilizing Zendesk for providing support to customer-facing teams - Actively participating in suggesting and identifying process improvements

Shell Energy | Jul 2019 - Jun 2021

Customer Expirience Specialist Exceptions

Key Responsibilities: - Identifying root causes of errors and applying necessary fixes, as well as reporting system failures - Applying technical fixes in internal software and rectifying data errors - Taking ownership of individual cases, ensuring thorough resolution - Recording events, problems, and their resolutions in logs - Generating daily reports for productivity monitoring - Investigating process failures and recommending improvements - Providing support for issues and general queries related to data and systems, utilizing Zendesk for efficient customer support - Conducting training and coaching sessions for coworkers to enhance team capabilities - Prioritizing task lists based on forecasting the impact of system changes

First Utility | Aug 2018 - Jul 2019

Digital Services Executive

Key Responsibilities: - Engaging in initiatives driven by business requirements (e.g., Refunds Triage under the supervision of the Finance Department), - Cultivating a robust digital presence and providing exceptional customer service across various channels, - Monitoring performance and fostering relationships with the target audience, utilizing professional CRM tools (e.g., Salesforce, Zendesk).

BBS Bike | Jan 2017 - Dec 2017

Bicycle Technician

A wide range of duties in a bicycle start-up from Ostrowiec Swietokrzyski. We built bicycles, repaired bicycles, gave presentations and training on safe cycling.

My Education

Take a look at my formal education

PedagogikaUniwersytet Marii Curie-Skłodowskiej w Lublinie | 2013

About Me

Bartosz Karcz

I am looking for a job as a data analyst or credit analyst in Poland or remote in Europe.

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