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Ben Stewart

Certified

Product

Self | Reno, NV

Technologies

My Certifications

These are the industry credentials that I’ve earned.

Data Scientist

Professional

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Arrive | Oct 2021 - Sep 2022

Head of Consumer Product and Growth

Led Consumer Product and Growth organizations, achieving 4X total revenue growth and 24X in revenue growth per visitor. As Head of Consumer Product, developed consumer product vision and led team to integrate user research, establish product roadmap, and deliver features that achieved business goals. Partnered with head of technology organization to prioritize projects and resources. As Head of Growth, led team responsible for post-sales revenue growth and managing relationships with executive teams at multi-billion-dollar enterprises (DICK’s Sporting Goods, Eddie Bauer, Burton).

Arcade Belt Co. | Jun 2020 - Sep 2021

Head of Ecommerce and Marketing

Led P&L for ecommerce and marketing departments resulting in 2X revenue in first year while reducing customer acquisition costs by 40%. Established product functions, including user research, design, and technology to support product development, pricing, and customer acquisition. Managed in-house and vendor creative teams responsible for traditional and digital campaigns, including print catalog, photography, video/animation, social media, and email.

Panty Drop | Jun 2020 - Aug 2021

Head of Growth

Responsible for revenue growth through digital marketing, pricing, and web experience. Led team of designers, developers, and marketing specialists.

Patagonia | Jan 2020 - May 2020

Returns and Repairs Product Lead

Led development of roadmap for returns and repairs products, including consumer experience, pricing, and internal systems/processes. At start of COVID outbreak, led emergency creation of contactless refund product in collaboration with CFO, CTO, COO, and their respective teams.

Patagonia | Jul 2018 - Jan 2020

Head of Ecommerce, Patagonia Provisions

Led P&L for ecommerce business. Responsible for establishing and scaling team leadership, user experience and design, digital marketing, and technology, resulting in 2X revenue in first year.

Patagonia | Jan 2017 - Sep 2018

Head of Customer Insights and Innovation

Established and led global customer analytics organization from pilot to team of 6 product managers, researchers, and analysts. Team developed internal products to support operations and inform strategic decisions, leveraging qualitative and quantitative techniques (e.g. surveys, interviews, integrating 3P data sources). Established customer analytics stack (e.g. storage, ETL, analytics, visualization) in collaboration with tech team. Prototyped and implemented machine learning tools (e.g. regression models, NLP classifiers) to support sales and customer service organizations.

Patagonia | Mar 2014 - Dec 2016

Omnichannel Product Manager

Led cross-functional teams (e.g. ecommerce, IT, retail store, customer service) responsible for developing and deploying omnichannel retail tools and processes, resulting in $10M+ impact within first 12 months. Co-led selection process for global ERP/OMS software with technology leadership, representing $1B+ wholesale and direct-to-consumer organization.

Squaw Valley Ski Holdings | Jun 2012 - Nov 2013

Special Projects

• Created and implemented corporate sustainability strategy, from drafting vision to submitting grant applications to directing $1M+ investment in energy efficiency projects (at >20% ROI) • Initiated evaluation of planned $50M entertainment center from initial demand models through extensive customer research • Led cross-functional team to redesign summer product offering and establish roadmap for future expansion • Managed multiple teams of consultants from RFP to deliverables on projects to evaluate renewable energy options, improve waste practices, and integrate LEED into real estate

Expedia | Apr 2011 - Sep 2011

Loyalty Marketing Consultant

Independent consulting role within Expedia's Elite Plus marketing group -- a loyalty program for VIPs. • Identified and evaluated Expedia’s most valuable customers; included establishing new customer segmentation, analyzing customer needs, and measuring lifetime value • Planned and directed test-control experiments to evaluate the effectiveness of offers and marketing communications • Developed metrics-based process for evaluating loyalty program effectiveness

Pint Size Seattle, LLC | Jul 2010 - Jan 2011

Founder

Physical display ads combined with mobile advertising campaign

2010 Vancouver Winter Olympics | Feb 2010 - Mar 2010

Ladies Alpine Course Worker

A Whistler Weasel Worker for the Winter Olympics!

McKinsey & Company | Mar 2008 - Feb 2010

Business Analyst

Performed at top of peer group and awarded competitive offer for MBA funding Two-year program at top-tier consulting firm where I gained experience with organizational design, industrial operations, product strategy, pricing and sales strategy, and marketing. My projects exposed me to multiple sectors, including telecom, travel, enterprise software, global health nonprofits, and testing tools. Highlights: • Increased product sales by developing new product pricing and sales strategy, including revised customer segmentation, simplified product list, and clarified value proposition to the customer • Investigated and established requirements for a new product; tasks included evaluating the technology, setting performance levels, identifying costs and risks, and estimating a development timeline • Encouraged innovation and creativity in product development by hosting a workshop focused on breaking away from conventional thinking • Built consensus on controversial programs through structured discussions with those affected, including a cross-discipline workshop with leading researchers and executives

CERA | Jun 2007 - Jan 2008

Energy Analyst

future; synthesized key results for distribution to major stakeholders • Developed perspective on China’s nuclear industry for publication in 2008 China energy report • Developed provincial-level reporting tools for publication

The Aerospace Corporation | May 2006 - Aug 2006

Space Policy Analyst

• Synthesized lessons learned from existing aerospace programs for an industry “Smarter Buyers” course and presented results to company executives • Performed market study for the technology program at the Department of Justice • Conducted technical and policy research to support US satellite programs

General Electric Aircraft Engines | Jun 2005 - Aug 2005

Performance Engineer

N/A

Payload Systems, Inc. | Jun 2004 - Aug 2004

Design Engineer

N/A

NASA Ames Research Center | Jun 2002 - Aug 2002

Systems Engineer

N/A

My Education

Take a look at my formal education

Data Science Professional CertificateDataCamp | 2022

Retention + EngagementReforge | 2019

Bachelor of Science - BS, Aerospace Engineering, Political ScienceMassachusetts Institute of Technology | 2007

Lowell High School | 2003

About Me

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