Beta

Benson Yanez

Product Support Representative III

UKG

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Workbook

Analyzing unicorn company data

My New Workbook

Intermediate Python

My New Course

Introduction to Python

Data virtuoso, orchestrating symphonies of information.

My Work

Take a look at my latest work.

course

Introduction to Python

DataLab

Analyzing unicorn company data

DataLab

Intermediate Python

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

CompTIA A+

CompTIA Network+

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python

Courses

Introduction to Python

My Work Experience

Where I've interned and worked during my career.

UKG | Jun 2022 - Present

Product Support Representative III

Primary/Essential Duties And Key Responsibilities Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system Acquire and expand knowledge of product offerings, support policies and methods of support delivery Provide excellent customer service skills with a proactive approach for customer satisfaction Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

JPMorgan Chase & Co. | Apr 2019 - Jun 2022

Associate Banker

N/A

JPMorgan Chase & Co. | May 2016 - Apr 2019

Teller

N/A

Coral Springs Charter | Aug 2015 - Apr 2016

System Support Specialist

-Deploying approximately 700 iOS devices using Apple Configurator paired with Apple’s DEP in order to automate enrollment to our MDM server Help Desk -Responded to help tickets in a timely manner -Demonstrated leadership by teaching new interns/students how to solve the issues at hand. -Fixed and troubleshooted Toshiba, Lexmark, HP, Epson, and Dell printers -Troubleshooted access points, computer labs, and laptops. -Administered and maintained content filter and internal LAN. -Managed workstation imaging. Meraki: -Deploying Meraki wireless access points and configuration for high density network Windows Server -Maintained active directory -Created, maintained, and updated DHCP scopes -Created, maintained, and updated windows server file shares for the organization -Maintained and updated windows server print server -Automated windows imaging process using ghost solution suite

Supermercado El Bodegon | May 2014 - Jul 2015

Cashier

-Assisted customers in Spanish and English -Efficient check out times -Provided premier customer service, including greeting customers and answering their questions. -Weighs and scans products. -Accepts payment and provide change when appropriate. -Handles cash and other forms of tender accurately. -Bags products when necessary. -Maintains a neat and clean register area. -Assists in other duties as assigned. -Cashbox was always in balance.

Coral Springs Charter | Aug 2011 - May 2014

IT Support Technician Intern

With this role, I was educated on the basics of troubleshooting and building relationships with customers. Worked on my own and part of a team depending on difficulty and availability. Help Desk -Responded to help tickets in a timely manner -Demonstrated leadership by teaching new interns/students how to solve the issues at hand. -Fixed and troubleshooted Toshiba, Lexmark, HP, Epson, and Dell printers -Troubleshooted access points, computer labs, and laptops. -Maintained and repaired epson projectors

My Education

Take a look at my formal education

Bachelor of Business Administration - BBA, Management Information Systems, Information SecurityFlorida Atlantic University | 2019

City of Coral Springs Charter | 2014

About Me

Looking to practice Python and SQL in order to open new pathways in the future. Personal project is going to be to set up a server using SQL, Python, and Django or Flask

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