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Brillian Cherono

Brillian Cherono

Analyst

Freelance

Technologies

My Portfolio Highlights

My New Course

Understanding Data Science

My New Course

Understanding Data Science

Mindful analyst, decoding patterns to unravel the big picture.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Pivot Tables in Google Sheets

course

Intermediate Google Sheets

course

Understanding Data Science

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

TECH4DEV Data Analytics

Coursera Google IT Support

Coursera Google Project Management

Coursera Google Data Analytics

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

FIBER CONNECT | Nov 2023 - Present

Customer Support Analyst

Analyzed customer support data using Excel, Power BI, and SQL to identify trends, common issues, and areas for improvement. Developed and maintained dashboards in Power BI to track key performance indicators (KPIs) and support ticket trends. Generated comprehensive reports on customer interactions, resolution times, and feedback, aiding in decision-making processes. Collaborated with technical and management teams to recommend and implement service and process improvements based on data insights. Provided technical support to customers for internet connectivity, router setup, and network troubleshooting at an ISP. Escalated complex issues to higher-level technical teams, ensuring timely resolution and customer satisfaction. Effectively communicated technical solutions to customers via phone, email, and chat, maintaining a professional and clear tone. Addressed customer complaints and implemented solutions, contributing to improved customer retention.
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Essaypro | Jan 2022 - Jan 2024

Virtual Assistant

Conducted in-depth data analysis using Excel, MATLAB, and Google Sheets to derive actionable insights. Prepared detailed statistical reports and presentations, summarizing findings and recommendations. Developed and implemented statistical models, including regression and forecasting techniques. Created data visualizations to support data-driven decision-making. Provided expert consultation on statistical methodologies, research design, and data collection. Ensured accuracy and consistency in statistical analyses through rigorous quality assurance. Managed client relationships, delivering results on time and addressing inquiries effectively. Assisted with academic and professional research by validating statistical methodologies and results.

Kericho County Government | Sep 2022 - Feb 2023

IT Support Intern

Executed hardware repair, maintenance, and IT support. Conducted network configurations and system administration. Facilitated software installation and configuration. Provided training to citizens in computer usage and applications. Maintained IT infrastructure to ensure reliable and stable network performance. Assisted in maintaining and securing IT network systems.

Kenya Power | Jan 2021 - Mar 2021

IT Support Trainee

Contributed to network configurations and systems administration. Supported the Fiber business unit operations. Conducted hardware repair, maintenance, and software installation. Collaborated on preventive maintenance initiatives. Managed database records and provided IT support to end-users. Assisted with the installation, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.

My Education

Take a look at my formal education

Bachelor of Science in Computer Technology in Computer TechnologyMultimedia University of Kenya | 2022

About Me

Brillian Cherono

Results-oriented Data Analyst with experience in the ISP industry and a strong background in data analysis, visualization, and business intelligence. Skilled in SQL, Excel, Power BI, and Python, with a proven ability to deliver actionable insights an

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