-Deal with passenger inquiries about flight departures and arrivals. -Assist customers on how to make a new booking either through contact center, online or mobile application. -Give options necessary for any disrupt and schedule change due to some controllable and uncontrollable situations. -Reserving seats and informing passengers about luggage restrictions, weighing baggage, collecting any excess weight charges and check-in policies. -Look after passengers with special needs and unaccompanied children calming and reassuring their safety and security by properly conveying all necessary reminders to airport staff and crew.

EDENZ Colleges | Oct 2016 - Dec 2018

Business Communication Tutor

• Undertake course teaching, assessment moderation, and research in areas of expertise like Project Management, Marketing, Economics, Innovation and Entrepreneurship and Business Communication • Provide support and assistance to the Programme Leaders, other related teachers, and administrative colleagues in material design and delivery • Prepare and deliver scheduled classes in a timely and professional manner / oversee tutorial and study period sessions.

My Education

Take a look at my formal education

NZ Diploma in Adult Teaching in Tertiary Education, Adult and Continuing Education and TeachingEDENZ Colleges | 2018

Diploma in Business, Project ManagementEDENZ Colleges | 2016

Master’s Degree, Business, Management, Marketing, and Related Support ServicesBicol University | 2015

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