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Vanessa Cassandra Guevara

Vanessa Cassandra Guevara

Freelancer

Freelance | Philippines

Technologies

My Portfolio Highlights

My New Workbook

Project: Analyzing Students' Mental Health

My New Workbook

Project: Analyzing Students' Mental Health

Socioeconomic Impact Analyst, Using Data & AI to Build a More Sustainable Future

My Work

Take a look at my latest work.

DataLab

Project: When Was the Golden Era of Video Games? Part 1

DataLab

Project: When Was the Golden Era of Video Games? Part 1

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera Google Data Analytics Professional

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Freelance | Sep 2019 - Present

Game Tester

- Working with various international game developers. - QA testing games on various platforms (PC and mobile). - Playtest games to evaluate user experience and user interface, and to identify and reproduce bugs and glitches. - Writing test reports . - Recording and editing videos of gameplay testing.
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Engoo | Jan 2019 - Present

English Second Language Tutor

Teaching English online to international students remotely.

Alliance in Motion Global Inc. | Jan 2018 - Nov 2018

Distributor

Sales and marketing of health and wellness products.

HGS - Hinduja Global Solutions | Feb 2014 - Mar 2017

Provider Service Assistant

Accomplishments: - 100% QA scores all throughout - 100% CSAT scores all throughout - Received commendations from client and customers Roles and Responsibilities: - Answered healthcare providers' queries about Eligibility and Benefits of patients and Claims of service providers for a US Health Care Account. - Assisted in the training of new hires during nesting period as temporary SME (or "floor support"). - POC (person of contact) when supervisor is on leave or at a meeting. - Handled escalation calls as a POC. - Cascaded workflow and product information updates and team stats updates to team mates as POC. - Audited call recordings for checking quality errors and points of improvements of team mates for coaching. - Trained on how to check on the system how to look up AHT, length of calls, aux uses, etc. - Worked on and closed a bulk of accumulated escalated cases. - Wrote the content explanation on how to handle critical escalated cases that were sent for processing to the back office and emailed to the client’s side.

Freelance | Jan 2013 - Dec 2013

Tour Guide

Facilitated school field trips for students of all ages with various tour operators.

My Education

Take a look at my formal education

Bachelor of Science in Tourism ManagementCentro Escolar University | 2011

About Me

Vanessa Cassandra Guevara

I'm actively seeking a role where I can use my skills to contribute to impactful projects that address critical social and economic challenges. I'm fueled by the desire to translate complex data into actionable insights that empower positive change.

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