As a Technical support engineer of one of the Africa's leading FinTech companies, I assist financial institutions across the continent in ensuring the efficient operation of their integrated payment processing platform (Postilion) and ensuring that the environments on multiple Postilion servers are secure and optimal, which includes troubleshooting technical issues, transfers, self service capabilities, bill payments, and interface issues. - Provide World class customer experience with every interaction. - Engage and empathize with customers to support and resolve technical issues through completion. - Develop, foster and maintain highly effective customer interaction, working relations with engineering to enhance the customer experience, escalate product bugs or unresolvable cases. - Ensure accurate and timely resolution of all assigned issues, Accurately document all work done (interactions, problems and resolutions) through ticketing system including system and outcomes. - Enforce high quality customer service culture. - Collaborate with team members to enhance customer experience, Share knowledge with teammates and guide in resolution of complex technical problems. - Create, review and close tickets and maintain accurate customer records. - Stay up to date with technological changes in the industry with internal and external training. We at Interswitch help to Create technology solutions that connect and empower individuals, businesses, and communities and we envision A prosperous Africa, driven by a seamless exchange of value and commerce..

DataCamp | Jul 2022 - Jul 2022

Data Scientist

N/A

My Education

Take a look at my formal education

Bachelor of Science - BS, Computer Science · (September 2019 - AugustEbonyi state university | 2023

West African Examinations Council, Sciences Government College Umuahia | 2015

About Me

I’m Chiemela David, a data-driven professional from Lagos with a Computer Science degree. Passionate about using data science to solve real-world problems, I seek to enhance my skills through DataCamp and make a meaningful impact in my community.

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